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Your BCIT email and password are the keys to accessing a diverse range of employee-related services and resources. Access to most IT services is automatically provisioned, while select services must be requested.

BCIT’s Identity and Access Management (IDM) practice leverages role-based access to ensure that employees have the appropriate level of access to the IT services and the information they need – no more, no less. Additional access to services and resources is granted on a case-by-case basis and requires approval.

If you have forgotten your password, go to the Sign-in page to reset it.

Make a request

  • Report an issue
    Need assistance with your account? Let us know.
  • Request a password reset
    If you are unable to reset your password yourself, we can help! Please call the IT Service Desk to confirm your identity at 604-412-7444 option 1
    or toll-free (Canada and US only) at 800-351-5533
  • Request new employee setup (requires approval)
    Have a new employee? Request access.
  • Request access to a system or file directory (requires approval)
    Already have an account and need access or an extension to an IT service?
  • Request Early Access to IT Resources  (requires approval)
    Make a request to obtain early access to the Learning Hub (cannot be earlier than 2 months before the course start date)
    Note: An accepted PTS Contract or an active job must be in place before submitting request.

Designed for




Some automated account creation systems, such as the IDM system, are available 24/7. Employees can also reset their account passwords online 24/7. Account-creation support staff are available during our business core hours: 8:30 am – 4:30 pm Monday to Friday.

This service may be unavailable during select scheduled maintenance windows.



Contact the IT Service Desk.


Getting started

Are you a new employee? You will need your BCIT login credentials (primary BCIT email address and password) to log in to most BCIT systems. Read more about logging in to BCIT tools and systems.

Many systems can be accessed via our authentication portal.


There are no additional costs associated with this service.

IT policies

Acceptable Use and Information Security policies apply to all BCIT information and computing.