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Cherwell is a service management platform that supports service departments in managing work requests to better support our students and employees.

Features:

  • Manage work requests
  • Create workflows, approvals, and automations
  • Provide visibility through dashboards and reporting

 

Currently Cherwell is implemented for the following departments:

  • Human Resources
  • Safety, Security, and Emergency Management (coming soon)
  • Educational Technology Services
  • Audio Visual Services
  • IT Services

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Designed for

Service departments

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Availability

24 hours a day / 7 days a week / 365 days a year

This service may be unavailable during select scheduled maintenance windows.

Cherwell analysts are available during our business core hours: 8:30 am – 4:30 pm Monday to Friday.

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Support

Contact the IT Service Desk.

Getting started

When you are provided access to Cherwell, use the following instructions about accessing Cherwell Service Management on a BCIT issued windows device.

Cherwell is also available virtually on WorkSpace for employees who have been provided access.

Cost

Project implementations and associated licensing may require additional funding.

IT policies

Acceptable Use and Information Security policies apply to all BCIT information and computing.