Cherwell is a service management platform that supports service departments in managing work requests to better support our students and employees.
Features:
- Manage work requests
- Create workflows, approvals, and automations
- Provide visibility through dashboards and reporting
Cherwell is currently implemented for use by the following departments:
- IT Services
- Human Resources
- Safety, Security, and Emergency Management
- Educational Technology Services
- Audio Visual Services
- Respect, Diversity, and Inclusion
Make a request
- Report an issue
Report an issue using Cherwell - Request changes to queues/teams (requires approval)
Request to add, remove, or change a team queue and/or team membership in Cherwell - Request an enhancement (existing implementations only and requires approval)
Request a change to the configuration of Cherwell - Request a change to a Cherwell Approver List (requires departmental approval)
Have a new approver without direct reports? Request to add them to an approver list.
Designed for
Availability
24 hours a day / 7 days a week / 365 days a year
This service may be unavailable during select scheduled maintenance windows.
Cherwell analysts are available during our business core hours: 8:30 am – 4:30 pm Monday to Friday.
Support
Contact the IT Service Desk.
Getting started
When you are provided access to Cherwell, use the following instructions about accessing Cherwell Service Management on a BCIT issued windows device.
Cherwell is also available through a web browser for employees who have been provided access.
Cost
Project implementations and associated licensing may require additional funding.
IT policies
Acceptable Use and Information Security policies apply to all BCIT information and computing.