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About IT Services

BCIT IT Services (ITS) provides technology-related strategy, applications, infrastructure, cybersecurity and support services to the BCIT community, ultimately improving the teaching and learning outcomes for our 50,000+ students, faculty and staff.

IT Services teams include Cloud Technology & Infrastructure Services, Enterprise Application Services, Service Management, Enterprise Planning and Cyber Security Office.

Organization

The IT Services organization chart [PDF] illustrates how each of the following teams fits into the overall structure of IT Services.

Cloud Technology & Infrastructure Services

The Cloud Technology & Infrastructure Services team designs, builds and operates BCIT systems and technology. The team:

  • Drives cloud-first approach to technology strategy and innovation for the Institute
  • Designs and operates our cloud technology, network and infrastructure
  • Puts industry leading technology into our new buildings

Enterprise Application Services

The Enterprise Application Services team designs, builds and operates BCIT enterprise applications and related services. The team:

  • Drives modernization and delivery of enterprise business applications
  • Designs, develops and implements user-focused software and web services
  • Partners and builds consensus with business and academics

Service Management

The Service Management team is a critical advocate for our clients in the BCIT community. The team:

  • Acts as the first point of contact for providing access to new services and troubleshooting existing products and services
  • Ensures the user perspective is at the forefront of our delivery of services and products
  • Ensures we deliver a positive overall experience for everyone using BCIT IT products and services, both remotely and on-site

Enterprise Planning

The Enterprise Planning team helps ensure digital transformation is at the core of all programs and projects. The team:

  • Seeks to understand and address the emerging challenges and opportunities faced by our students, staff and faculty
  • Prioritizes, plans, measures and manages the Institute‚Äôs digital transformation efforts
  • Provides central oversight and management of our IT investments and initiatives

Cyber Security Office

The Cyber Security team influences, supports and challenges our security practices. The team:

  • Has authority over all aspects of cyber security, including cyber threat and risk management
  • Develops and delivers institutional awareness programs
  • Develops and applies security policies and standards
  • Directs and supports an enterprise security strategy that aligns to the requirements of the Institute