Skip to main content

Contact Us


Student Information and Enrolment Services will be closed for the entire day on March 22nd due to various staff events. Service will be unavailable during this time.

Student Information and Enrolment Services

The Student Information and Enrolment Services team is your first point of contact with BCIT. Customer Service Representatives can assist with:

  • general information
  • document drop off and pick up
  • flexible learning (part-time studies) registration
  • payments for most fees
  • Program Advising appointment booking

If you have submitted an application, your Admissions Officer will be your contact throughout the application process.

Contact us by phone

Key phone numbers
Information 604-434-1610
Monday – Friday
8:30 am – 4:30 pm (last call intake at 4:15 pm)
Information (toll-free) 1-866-434-1610
Canada and United States only

Contact us by email

Submit your question for Student Information and Enrolment Services using the form below. In the form, please enter your myBCIT email address if you already have one.

We will respond within 7-10 business days.

Hours of online service: 8:30 am – 4:30 pm, Monday – Friday.

If your question involves your current registration, application or ID creation, please contact Student Information and Enrolment Services directly at 604-434-1610 to have a representative assist you.

Visit us in person

Student Information and Enrolment Services can assist you in person at the Burnaby, Marine, and Aerospace Technology campuses. Please select a campus for our available hours.

Program Advising

A Program Advisor can help with:

  • program planning
  • application preparation
  • entrance requirements
  • upgrading options
Contact Program Advising

After you apply & contacting your Admissions Officer

Already submitted an application and want to know if we’ve received your application?

Check your myBCIT for your application letter via myCommunication.

You will be assigned an Admissions Officer once your application has been processed. Feel free to contact your Admissions Officer regarding the status of your application at any time. You can find their contact information in your myBCIT account via your letters in myCommunication.