Skip to main content

COVID-19 Institute response

Contact Us

Office Closures

For the safety of our students and our staff, all BCIT campuses have suspended in-person service until further notice.

  • Student Information and Enrolment Services is providing phone and online services:
    • Phone services: Please call 604-434-1610 between 8:30 am and 4:30 pm, Monday to Friday.
    • Online services: Submit your question using the online form or email We will respond within two business days.
  • The Marine Campus is providing email service. Please email or for assistance.

Please follow Breaking News for the latest updates.

Student Information and Enrolment Services

The Student Information and Enrolment Services team is your first point of contact with BCIT. Customer Service Representatives can assist with:

  • general information
  • document drop off and pick up
  • part-time studies registration
  • payments for most fees
  • Program Advising appointment booking

If you have submitted an application, your Admissions Officer will be your contact throughout the application process.

Contact us by phone

Key phone numbers
Information 604-434-1610
8:30 am – 4:30 pm, Monday – Friday
Information – toll free 1-866-434-1610
Canada and United States only

Contact us by email

Submit your question for Student Information and Enrolment Services using the form below, or send us an email at We will respond within two business days.

Hours of online services: 8:30 am – 4:30 pm, Monday – Friday.

  • Accepted file types: doc, docx, pdf, jpg, png.
    Maximum file size 5MB.
    Maximum file size - 5 mega bytes.
  • This field is for validation purposes and should be left unchanged.

Visit us in person

Student Information and Enrolment Services are able to assist you in person at the Burnaby, Downtown, Marine, and Aerospace Technology campuses. Please select a campus for our available hours.

Program Advising

A Program Advisor can help with:

  • program planning
  • application preparation
  • entrance requirements
  • upgrading options
Contact Program Advising

After you apply & contacting your Admissions Officer

Already submitted an application and want to know if we’ve received your application?

Check your myBCIT for your application letter via myCommunication.

You will be assigned an Admissions Officer once your application has been processed. Feel free to contact your Admissions Officer regarding the status of your application at any time. You can find their contact information in your myBCIT account via your letters in myCommunication.