Need to troubleshoot a technology problem or request support? We’re here to help.
Get support
Call the Technology Service Desk
For immediate assistance, call 604-412-7444 (option 1)
Access tools and services
View the Service Catalogue
Set up software access and browse technology services through the IT Service Catalogue.
Technology Service Desk
The Technology Service Desk is a collaboration of several support teams within BCIT. Through the Technology Service Desk, you can access support for:
- Information Technology – computers, printers, Banner, myBCIT, password resets, etc.
- Educational Technology – Learning Hub, Elluminate Live, blogs, HTML, etc.
- Audio Visual – projectors, equipment setup, cameras, etc.
Contact us
- Send an e-mail to techhelp@bcit.ca
- Start a chat with a Service Desk representative
- Call us at 604-412-7444 (option 1) or toll-free (Canada and US only) at 800-351-5533 (option 1)
Information to have ready
- Your BCIT ID number (e.g. A01234567).
- If you are using a BCIT-issued computer, the BCIT asset number (look for the BCIT sticker with a barcode).
- If possible, be at the location of the affected computer when you contact us.
- Be prepared to describe the problem clearly. What are you trying to accomplish? What exactly is happening (or not happening)? If your computer is displaying an error message, record the exact text of the message.
Hours
| September to May (first two weeks of May) (except Christmas break) | ||||
|---|---|---|---|---|
| Day of week | Hours | |||
| Monday to Friday | 8:00 a.m. to 9:30 p.m. | |||
| Saturday | 8:30 a.m. to 2:00 p.m. (phone and web service only) 2:00 p.m. to 4:00 p.m. (instructor hotline only) |
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| Sunday | 8:30 a.m. to 12:00 p.m. (phone and web service only) | |||
| May (last two weeks of May) to end of June | ||||
| Day of week | Hours | |||
| Monday to Friday | 8:00 a.m. to 5:30 p.m. | |||
| Summer (July, August) and Christmas break | ||||
| Monday to Friday | 8:00 a.m. to 4:30 p.m.
Closed on statutory holidays (view calendar) |
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After hours
- Search the Knowledge Base
- Send an e-mail to techhelp@bcit.ca
- Leave a voice mail with the Service Desk at 604-412-7444 (option 1) or toll-free at 800-351-5533 (option 1)
Location
BCIT Burnaby Campus
SE12–205 (Between the Library and Tim Horton’s)
View on map
We welcome your comments
Your feedback can make a difference – your suggestions help us to improve our services. Please contact the Service Enablement Team at techhelp@bcit.ca.