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Get IT Help

Need to troubleshoot a technology problem or request support? We’re here to help.

Upcoming Service Desk Closures

Please note that the IT Service Desk will be closed on the following dates;

  • Wednesday November 29th, 2023 from 1:30pm to 4:00pm
  • Thursday November 30th, 2023 from 9:45am to 1:15pm
  • Wednesday December 13th, 2023 from 11:45am to 2:15pm

The instructor hotline will remain monitored for instructors who are teaching classes and require immediate assistance.

Technology Service Desk

The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:

ITS Service Desk – Burnaby Campus

Location: SE12–205 (Between the Library and Tim Horton’s)

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Hours

As of September 5th, 2023 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Phone, Walk-in 8:00 a.m. to 9:00 p.m.
Instructor Hotline 8:00 a.m. to 9:30 p.m.
Closed 2:30 p.m. to 3:30 p.m. on Wednesdays
Saturday Phone, Instructor Hotline 8:30 a.m. to 2:00 p.m.
Sunday Phone, Instructor Hotline 8:00 a.m. to 12:00 p.m.

ITS Service Desk Hours – Downtown Campus

Location: 5th Floor – Room 559

Hours

As of September 5th, 2023 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Walk-in 8:30 a.m. to 7:30 p.m.
Instructor Hotline 8:00 a.m. to 9:30 p.m.
Saturday Walk-in, Instructor Hotline 8:30 a.m. to 4:30 p.m.
Sunday Walk-in 8:30 a.m. to 4:30 p.m.
Instructor Hotline 8:00 a.m. to 12:00 p.m.