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Need to troubleshoot a technology problem or request support? We’re here to help.

Upcoming Service Desk Closure

Please note that the IT Service Desk will be closed for phone and in-person support on Thursday June 8th for PD Day.  If you require immediate IT assistance for facilitating a PD Session please call the Service Desk at 604-412-7444 (Option 4).

For all other IT Support please visit the ITS Knowledge Base for how-to articles or the IT Service Catalogue to submit a request.  Thank you for your patience.

Technology Service Desk

The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:

ITS Service Desk – Burnaby Campus

Location: SE12–205 (Between the Library and Tim Horton’s)

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Hours

Until May 26th, 2023 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Phone, Walk-in 8:00 a.m. to 9:00 p.m.
Instructor Hotline 8:00 a.m. to 9:30 p.m.
Closed 2:30 p.m. to 3:30 p.m. on Wednesdays
Saturday Phone, Instructor Hotline 8:30 a.m. to 2:30 p.m.
Sunday Phone, Instructor Hotline 8:30 a.m. to 12:30 p.m.

From May 27th to June 30th, 2023 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Phone, Walk-in 8:00 a.m. to 5:00 p.m.
Instructor Hotline 8:00 a.m. to 9:00 p.m.
Closed 2:30 p.m. to 3:30 p.m. on Wednesdays
Saturday Phone, Instructor Hotline 8:30 a.m. to 4:30 p.m.
Sunday Phone, Instructor Hotline Closed

From July 1st to September 4th, 2023 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Phone, Walk-in 8:00 a.m. to 4:30 p.m.
Instructor Hotline 8:00 a.m. to 9:00 p.m.
Closed 2:30 p.m. to 3:30 p.m. on Wednesdays
Saturday Phone, Instructor Hotline 8:30 a.m. to 4:30 p.m.
Sunday Phone, Instructor Hotline Closed

ITS Service Desk Hours – Downtown Campus

Location: 5th Floor – Room 559

Hours

Until May 26th, 2023 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Walk-in 8:30 a.m. to 8:00 p.m.
Instructor Hotline 8:00 a.m. to 9:30 p.m.
Saturday Walk-in 8:30 a.m. to 4:30 p.m.
Instructor Hotline 8:30 a.m. to 2:30 p.m.
Sunday Walk-in 8:30 a.m. to 4:30 p.m.
Instructor Hotline 8:30 a.m. to 12:30 p.m.

From May 27th to June 30th, 2023 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Walk-in 8:30 a.m. to 7:00 p.m.
Instructor Hotline 8:00 a.m. to 9:00 p.m.
Saturday Walk-in 8:30 a.m. to 4:30 p.m.
Instructor Hotline 8:30 a.m. to 4:30 p.m.
Sunday Walk-in 8:30 a.m. to 4:30 p.m.
Instructor Hotline Closed

From July 1st to September 4th, 2023 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Walk-in 8:30 a.m. to 7:00 p.m.
Instructor Hotline 8:00 a.m. to 9:00 p.m.
Saturday Walk-in 8:30 a.m. to 4:30 p.m.
Instructor Hotline 8:30 a.m. to 4:30 p.m.
Sunday Walk-in 8:30 a.m. to 4:30 p.m.
Instructor Hotline Closed