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Need to troubleshoot a technology problem or request support? We’re here to help.

January 13-28, 2022

ITS Service Desk Walk-in/Counter Support

In light of the December 30th BCIT Winter Term 2022 Update and due to staffing constraints, the hours of walk-in/counter support at the Burnaby ITS Service Desk (SE12-205) are:

  • January 13-14, 2022 – 8:00am to 5:30pm
  • January 17-28, 2022 (Monday to Friday) – 8:00-11:30am and 12:30-4:00pm

Live phone and chat support hours have not changed.

Access tools and services

Set up software access and browse technology services through the IT Service Catalogue.

View the Service Catalogue

Technology Service Desk

The Technology Service Desk is a collaboration of several support teams within BCIT. Through the Technology Service Desk, you can access support for:

Contact us

  • Send an e-mail to
  • Call us at 604-412-7444 or toll-free (Canada and US only) at 800-351-5533

Information to have ready

  • Your BCIT ID number (e.g. A01234567).
  • If you are using a BCIT-issued computer, the BCIT asset number (look for the BCIT sticker with a barcode).
  • If possible, be at the location of the affected computer when you contact us.
  • Be prepared to describe the problem clearly. What are you trying to accomplish? What exactly is happening (or not happening)? If your computer is displaying an error message, record the exact text of the message.

ITS Service Desk Hours

September to May (first two weeks of May) (except Christmas break)
Day of week Hours
Monday to Friday 8:00 a.m. to 9:30 p.m.
Saturday 8:30 a.m. to 2:00 p.m. (phone and web service only)
2:00 p.m. to 4:00 p.m. (instructor hotline only)
Sunday 8:30 a.m. to 12:30 p.m. (phone and web service only)
May (last two weeks of May) to end of June
Day of week Hours
Monday to Friday 8:00 a.m. to 5:30 p.m.
Summer (July, August) and Christmas break
Monday to Friday 8:00 a.m. to 4:30 p.m.

Closed on statutory holidays (view calendar)

After hours

  • Search the Knowledge Base
  • Send an e-mail to
  • Leave a voice mail with the ITS Service Desk at 604-412-7444 (option 1) or toll-free at 800-351-5533 (option 1)

ITS Service Desk Location

BCIT Burnaby Campus
SE12–205 (Between the Library and Tim Horton’s)
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