Need to troubleshoot a technology problem or request support? We’re here to help.
Call the ITS Service Desk
For immediate assistance, call 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
Technology Service Desk
The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:
- Educational Technology Services: Learning Hub or virtual classroom (Bongo)
- Audio Visual Services: Projectors, equipment setup, cameras, etc.
ITS Service Desk Hours
September to May (except BCIT Holidays)
| Day of week | Services | Hours |
|---|---|---|
| Monday | Phone, Walk-in | 8:00 a.m. to 9:30 p.m. |
| Chat | 5:30 p.m. to 9:30 p.m. | |
| Tuesday | Phone, Walk-in | 8:00 a.m. to 9:30 p.m. |
| Wednesday | Phone, Walk-in | 8:00 a.m. to 9:30 p.m. (Closed 2:30 p.m. to 3:30 p.m.) |
| Chat | 5:30 p.m. to 9:30 p.m. | |
| Thursday | Phone, Walk-in | 8:00 a.m. to 5:30 p.m. |
| Friday | Phone, Walk-in | 8:00 a.m. to 9:30 p.m. |
| Chat | 5:30 p.m. to 9:30 p.m. | |
| Saturday | Phone | 8:30 a.m. to 2:00 p.m. |
| Instructor Hotline Only | 2:00 p.m. to 4:00 p.m. | |
| Sunday | All Live Support | Closed |
ITS Service Desk Locations
BCIT Burnaby Campus
SE12–205 (Between the Library and Tim Horton’s)
View on map
BCIT Downtown Campus
5th Floor – Room 559