Need to troubleshoot a technology problem or request support? We’re here to help.
Upcoming Service Desk Closure
Please note that the IT Service Desk will be closed for phone and in-person support on Thursday June 8th for PD Day. If you require immediate IT assistance for facilitating a PD Session please call the Service Desk at 604-412-7444 (Option 4).
For all other IT Support please visit the ITS Knowledge Base for how-to articles or the IT Service Catalogue to submit a request. Thank you for your patience.
Call the ITS Service Desk
For immediate assistance, call 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
Technology Service Desk
The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:
- Educational Technology Services: Learning Hub or virtual classroom (Bongo)
- Audio Visual Services: Projectors, equipment setup, cameras, etc.
ITS Service Desk – Burnaby Campus
Location: SE12–205 (Between the Library and Tim Horton’s)
Hours
Until May 26th, 2023 (except BCIT Holidays)
| Day of week | Services | Hours |
|---|---|---|
| Monday to Friday | Phone, Walk-in | 8:00 a.m. to 9:00 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:30 p.m. | |
| Closed 2:30 p.m. to 3:30 p.m. on Wednesdays | ||
| Saturday | Phone, Instructor Hotline | 8:30 a.m. to 2:30 p.m. |
| Sunday | Phone, Instructor Hotline | 8:30 a.m. to 12:30 p.m. |
From May 27th to June 30th, 2023 (except BCIT Holidays)
| Day of week | Services | Hours |
|---|---|---|
| Monday to Friday | Phone, Walk-in | 8:00 a.m. to 5:00 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:00 p.m. | |
| Closed 2:30 p.m. to 3:30 p.m. on Wednesdays | ||
| Saturday | Phone, Instructor Hotline | 8:30 a.m. to 4:30 p.m. |
| Sunday | Phone, Instructor Hotline | Closed |
From July 1st to September 4th, 2023 (except BCIT Holidays)
| Day of week | Services | Hours |
|---|---|---|
| Monday to Friday | Phone, Walk-in | 8:00 a.m. to 4:30 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:00 p.m. | |
| Closed 2:30 p.m. to 3:30 p.m. on Wednesdays | ||
| Saturday | Phone, Instructor Hotline | 8:30 a.m. to 4:30 p.m. |
| Sunday | Phone, Instructor Hotline | Closed |
ITS Service Desk Hours – Downtown Campus
Location: 5th Floor – Room 559
Hours
Until May 26th, 2023 (except BCIT Holidays)
| Day of week | Services | Hours |
|---|---|---|
| Monday to Friday | Walk-in | 8:30 a.m. to 8:00 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:30 p.m. | |
| Saturday | Walk-in | 8:30 a.m. to 4:30 p.m. |
| Instructor Hotline | 8:30 a.m. to 2:30 p.m. | |
| Sunday | Walk-in | 8:30 a.m. to 4:30 p.m. |
| Instructor Hotline | 8:30 a.m. to 12:30 p.m. |
From May 27th to June 30th, 2023 (except BCIT Holidays)
| Day of week | Services | Hours |
|---|---|---|
| Monday to Friday | Walk-in | 8:30 a.m. to 7:00 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:00 p.m. | |
| Saturday | Walk-in | 8:30 a.m. to 4:30 p.m. |
| Instructor Hotline | 8:30 a.m. to 4:30 p.m. | |
| Sunday | Walk-in | 8:30 a.m. to 4:30 p.m. |
| Instructor Hotline | Closed |
From July 1st to September 4th, 2023 (except BCIT Holidays)
| Day of week | Services | Hours |
|---|---|---|
| Monday to Friday | Walk-in | 8:30 a.m. to 7:00 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:00 p.m. | |
| Saturday | Walk-in | 8:30 a.m. to 4:30 p.m. |
| Instructor Hotline | 8:30 a.m. to 4:30 p.m. | |
| Sunday | Walk-in | 8:30 a.m. to 4:30 p.m. |
| Instructor Hotline | Closed |