Need to troubleshoot a technology problem or request support? We’re here to help.
Upcoming Service Desk Closures
Please note that the IT Service Desk will be closed on the following dates;
- Wednesday November 29th, 2023 from 1:30pm to 4:00pm
- Thursday November 30th, 2023 from 9:45am to 1:15pm
- Wednesday December 13th, 2023 from 11:45am to 2:15pm
The instructor hotline will remain monitored for instructors who are teaching classes and require immediate assistance.
Call the ITS Service Desk
For immediate assistance, call 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
Technology Service Desk
The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:
- Educational Technology Services: Learning Hub or virtual classroom (Bongo)
- Audio Visual Services: Projectors, equipment setup, cameras, etc.
ITS Service Desk – Burnaby Campus
Location: SE12–205 (Between the Library and Tim Horton’s)
Hours
As of September 5th, 2023 (except BCIT Holidays)
| Day of week | Services | Hours |
| Monday to Friday | Phone, Walk-in | 8:00 a.m. to 9:00 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:30 p.m. | |
| Closed 2:30 p.m. to 3:30 p.m. on Wednesdays | ||
| Saturday | Phone, Instructor Hotline | 8:30 a.m. to 2:00 p.m. |
| Sunday | Phone, Instructor Hotline | 8:00 a.m. to 12:00 p.m. |
ITS Service Desk Hours – Downtown Campus
Location: 5th Floor – Room 559
Hours
As of September 5th, 2023 (except BCIT Holidays)
| Day of week | Services | Hours |
| Monday to Friday | Walk-in | 8:30 a.m. to 7:30 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:30 p.m. | |
| Saturday | Walk-in, Instructor Hotline | 8:30 a.m. to 4:30 p.m. |
| Sunday | Walk-in | 8:30 a.m. to 4:30 p.m. |
| Instructor Hotline | 8:00 a.m. to 12:00 p.m. |