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Get IT Help

Need to troubleshoot a technology problem or request support? We’re here to help.

Technology Service Desk

The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:

ITS Service Desk Hours

September to May (except BCIT Holidays)

Day of week Services Hours
Monday Phone, Walk-in 8:00 a.m. to 9:30 p.m.
Chat 5:30 p.m. to 9:30 p.m.
Tuesday Phone, Walk-in 8:00 a.m. to 9:30 p.m.
Wednesday Phone, Walk-in 8:00 a.m. to 9:30 p.m. (Closed 2:30 p.m. to 3:30 p.m.)
Chat 5:30 p.m. to 9:30 p.m.
Thursday Phone, Walk-in 8:00 a.m. to 5:30 p.m.
Friday Phone, Walk-in 8:00 a.m. to 9:30 p.m.
Chat 5:30 p.m. to 9:30 p.m.
Saturday Phone 8:30 a.m. to 2:00 p.m.
Instructor Hotline Only 2:00 p.m. to 4:00 p.m.
Sunday All Live Support Closed

ITS Service Desk Locations

BCIT Burnaby Campus
SE12–205 (Between the Library and Tim Horton’s)
View on map

BCIT Downtown Campus
5th Floor – Room 559