Skip to main content

Get IT Help

Need to troubleshoot a technology problem or request support? We’re here to help.

Upcoming Service Desk Closures

IT Service Desk Closures:

The ITS Service Desk has pre-scheduled closures as follows:

Service Desk team meeting

Every Wednesday: 2:15pm through 3:45pm

Departmental staff meeting

The last Thursday of each month: 9:45am through 11:15am

Technology Service Desk

The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:

ITS Service Desk – Burnaby Campus

Location: SE12–205 (Between the Library and Tim Horton’s)

View on map

Hours

As of May 20th, 2025 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Phone, Walk-in 8:00 a.m. to 5:30 p.m.
Instructor Hotline 8:00 a.m. to 9:30 p.m.
Closed 2:15 p.m. to 3:45 p.m. on Wednesdays
Saturday Phone, Instructor Hotline closed
Sunday Phone, Instructor Hotline closed

ITS Service Desk Hours – Downtown Campus

Location: 5th Floor – Room 559

Hours

Please note: The walk up counter will be closed from November 27th, 2024 through January 5th, 2025.

As of January 6th, 2025 (except BCIT Holidays)

Day of week Services Hours
Monday to Friday Phone

Walk-in  (DTC-559)

Instructor Hotline

8:00 a.m. to 5:30 p.m.

8:30 a.m. to 8:00 p.m.

8:00 a.m. to 9:30 p.m.

Service Catalogue

https://service.bcit.ca

24×7
Closed 3:00 p.m. to 4:00 p.m. on Wednesdays
Saturday Phone

Walk-in (DTC-559)

Instructor Hotline

Closed

8:30 a.m. to 4:30 p.m.

Closed

Sunday Phone

Walk-in (DTC-559)

Instructor Hotline

Closed

8:30 a.m. to 4:30 p.m.

Closed