Need to troubleshoot a technology problem or request support? We’re here to help.
Upcoming Service Desk Closures
IT Service Desk Closures:
The ITS Service Desk has pre-scheduled closures as follows:
Service Desk team meeting
Every Wednesday: 1:50 pm through 3:10 pm
Departmental staff meeting
Date change – Wednesday September 23, 2026 – closed 9:45am to 12:15pm
The last Thursday of each month: 9:45am through 11:15am
Call the ITS Service Desk
For immediate assistance, call 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
Technology Service Desk
The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:
- Educational Technology Services: Learning Hub
- Audio Visual Services: Projectors, equipment setup, cameras, etc.
ITS Service Desk – Burnaby Campus
Location: SE12–205 (Between the Library and Tim Horton’s)
Call the ITS Service Desk
For immediate assistance, call 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
Hours
As of September 08, 2026 (except BCIT Holidays)
| Day of week | Services | Hours |
| Monday to Friday | Phone, Instructor Hotline, Walk-in | 8:00 a.m. to 9:30 p.m. |
| Closed 1:50 p.m. to 3:10 p.m. on Wednesdays | ||
| Saturday | Phone
Instructor Hotline Walk-In |
8:00 a.m. to 4:30 p.m.
8:00 a.m. to 4:30 p.m. closed |
| Sunday | Phone
Instructor Hotline Walk-In |
8:00 a.m. to 12:30 p.m.
8:00 a.m. to 4:30 p.m. closed |
| All Days | Service Catalogue
service.bcit.ca |
24 x 7 |
ITS Service Desk Hours – Specialty Campuses
Effective September 08, 2026 the Specialty Campuses will be staffed as follows. All staff/students/affiliates are asked to contact the Burnaby Service Desk :
- by calling 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
- by submitting a request through the Service Catalogue (service.bcit.ca)
| CAMPUS | Day of week | Services | Hours |
| Annacis Island Campus
AIC room 1302 |
Tuesday and Wednesday |
Walk-in |
8:00 a.m. to 3:00 p.m. |
| Aerospace Technology Campus
ATC room 251 |
Monday and Thursday |
Walk-in |
8:00 a.m. to 3:00 p.m. |
| Marine Campus
BMC room 320A |
Monday and Thursday |
Walk-in |
8:00 a.m. to 3:00 p.m. |
| Downtown Technology Campus
DTC room 559 |
Tuesday and Wednesday |
Walk-in |
8:00 a.m. to 3:00 p.m. |