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IT Service Catalogue

User Experience (UX)

Collaborate with a user experience (UX) specialist to improve the experience and performance of your digital products, tools and services.

We partner with you to:

  • Create intuitive interfaces that people can easily use
  • Define the top usability goals for your project
  • Test key tasks on your website, application, service or product to ensure they are easy to accomplish
  • Develop site structures and page layouts

Make a request

  • Request consultation
    Tell us about your project, challenge or idea. We’ll have a short consultation to present different options for how we can help.
  • Request a usability audit
    Run a health check of your page or site against usability standards and principles.
  • Request a new page/site
    Our digital content team can help you build a new page or site
  • Register for a workshop (coming soon)
    Align your team around a shared understanding of how you can derive value from a better user experience. We’ll introduce accessibility and usability concepts. Workshops are 1-2 hours long.

Designed for

Departments that are implementing a new application or product and would like guidance on how to improve any aspect of the structure and design.

Departments with an existing website (section on or an application who would like advice on how it can be improved.


Project support staff are available during our business core hours: 8:30 am – 4:30 pm Monday to Friday.

Small projects have approximately 2-3 week turnaround. Larger projects will be scheduled according to Institute priorities.

Workshops are scheduled on request.



Contact the IT Service Desk.

Getting started

Use this service as early as possible in your project. In your request, tell us a little about your project, challenge or idea. What are you trying to improve? Who are you trying to improve it for?


Consultations are free to BCIT departments. Projects may require additional costs.

IT policies

Acceptable Use and Information Security policies apply to all BCIT information and computing.