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Call Centre is an automated call distribution (ACD) system that makes it possible to handle large numbers of incoming calls by automatically diverting those calls to pre-defined groups of people.


  • Call Centres support hours of operation
  • Phone tree menus can be established for a Call Centre
  • Queue calls when all group members are busy
  • Route calls using skill-based routing
  • Report on Call Centre statistics

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Designed for

Employees, contractors and affiliates



24 hours a day / 7 days a week / 365 days a year

This service may be unavailable during select scheduled maintenance windows.



Contact the IT Service Desk.


Getting started

Need a phone? Get started with Telephone and Voice.


Additional Agent seat license – $1000 plus tax.

Cisco 7965 Telephone (Call Centre Model) – $400 plus tax.

Agent headset are not centrally provisioned as part of the phone set. Departments can purchase headsets directly through BCIT procurement services.

IT policies

Acceptable Use and Information Security policies apply to all BCIT information and computing.