BCIT offers three technical support groups: Information Technology Services (ITS), Educational Technology Services (ETS), and Audio Visual Services (AVS). You can contact us by phone or email, or drop in to our offices for assistance.
Phone: 604-412-7444 or 1-800-351-5533
Option 1: ITS Support
Option 2: ETS and Learning Hub
Option 3: AV Support
Information Technology Services (ITS)
ITS can assist you with questions about computers, printers, myBCIT, email, password resets, and supported applications.
See the web page Get IT Help for hours, services, and different ways to contact ITS. Scroll down the page for hours.
Locations
Burnaby: SE12–205 (between Tim Hortons and the Library)
Downtown: Room 559
For how-to documentation on our supported technologies, see Knowledge Base articles.
Education Technology Services (ETS)
Learning Hub questions? ETS can offer you the support you need.
Email us at BCIT_studenthelp@bcit.ca and include your BCIT ID number, full name, and detailed information on the issue.
Location
Burnaby: SE12–101, Learning and Teaching Centre (down the ramp from Lot 5 parking lot)
Hours: Monday to Friday, 7:30 a.m. to 5:00 p.m.
For education technology job aids, see BCIT Tech Help (Student Resources in the left menu).
Audio Visual Services (AV)
Do you need equipment for your presentation? We have projectors, laptops, presentation remotes, etc. We also provide setup, technical support, and trouble shooting. AV Services provides circulated and installed audio visual equipment on all BCIT campuses.
Email us at avserves@bcit.ca or see AV Services Help Desk for contact information for different campuses.
Locations
Burnaby: SE12–104
Downtown: Room 252
Other campuses: See AV @ Other Campuses