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Need assistance?

We can help with:

  • Document cameras
  • Connecting to installed AV systems
  • Projector lamp failure
  • AV system demos troubleshooting
  • Troubleshooting AV technology problems

AV equipment service, help desk & support

For the Burnaby, ATC and AIC Campuses, please call Burnaby AV Services at 604-412-7444 (option 3) or email

This applies to issues related to installed and circulating AV equipment or issues such as:

  • Projector or flat panel display problems
  • Projection screens
  • Sound systems
  • Laptop computers borrowed from AV Services
  • AV control panels (AMX, Extron touch screen & wall mounted panels)
  • Document cameras
  • Video cameras and digital cameras
  • Videoconferencing “VidCon” kits

Assistance with AV equipment setup

How-to instructions and demonstrations are provided at the time of pickup. If you need further assistance, please request this when booking equipment—a technician can be scheduled to assist on site where appropriate.