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Help & how to

For information on:

  • Clickers
  • Smartboards
  • Laptops
  • and more.

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AV equipment service, help desk & support

For the Burnaby, ATC and AIC Campuses, please call Burnaby AV Services at 604-412-7444 (option 3) or email

This applies to issues related to installed and circulating AV equipment or issues such as:

  • LCD projectors and image display problems
  • Projection screens
  • Sound systems
  • Laptop computers loaned by AV Services
  • Audiovisual control panels (Crestron touch screen, flip up or wall mounted panels)
  • VHS/DVD players
  • Document image camera
  • Smartboard or interactive whiteboard
  • Smart carts
  • Video cameras and digital cameras

Assistance with AV equipment setup

Instructions and demonstrations are provided for use of AV equipment in advance of or at time of loan. If you need further assistance, please request this when booking equipment.

If you need further information on equipment operation, please refer to the BCIT Knowledge Base.