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Service Updates

To best support the need for physical distancing in response to recent COVID-19 developments, BCIT Student Financial Aid & Awards will be conducting all work by phone or email until further notice.

For questions regarding application submission, loan repayment, additional financial supports, and more during COVID-19, visit our Financial Aid & Awards Updates page for FAQs.

For further assistance, please contact us by phone or email during our regular business hours:

8:30am – 4:00pm, Monday to Friday

Get in touch with the BCIT Student Financial Aid & Awards office on campus or by phone.


Student Financial Aid & Awards office will be closed on Thursday, September 24, from 9:30 a.m. to 12:00 p.m. for a departmental event.


Regular hours for both in-person and telephone inquiries are:

  • Monday–Friday; 8:30 a.m. – 4:00 p.m.

See our list of ongoing closures.


Our office is in SW1–2132 at the Burnaby campus. Locate us in the yellow section of this map [PDF].

BCIT Student Financial Aid and Awards
3700 Willingdon Avenue
Building SW1, Room 2132
Burnaby, BC V5G 3H2


Virtual appointments are available from Aerospace, Annacis or Downtown campus, please call our general office line and mention that you would like to book a virtual appointment.

General office phone: 604-432-8555
General office fax: 604-454-0941


Have a question after hours? Contact us by email:

  • For question about Awards, Scholarships and Bursaries, email us at
  • For any other Financial Aid questions, email us at


It is Student Financial Aid and Award’s mandate to provide an effective and comprehensive program of need-based and achievement-based awards and services to assist qualified students to access and work towards completion of their BCIT education and training.

Quality service standards:

Student Financial Aid and Awards must operate within the context of the administrative compliance expectations of the BC government and the government of Canada. In addition, all SFA&A Coordinators and Advisors are members of the Association of Student Awards Personnel of BC and the Canadian Association of Student Financial Aid Administrators, and as such are expected to adhere to their respective Codes of Ethics.

Read more about SFA&A Customer Service Standards and Code of Ethics [PDF].

Ongoing closures

SFAA will be closed every Monday from 8:30 a.m. to 9:00 a.m.

CLOSED from 10:00 a.m. to 11:00 a.m.:

  • May 19
  • June 30 (closed all day)
  • September 22
  • October 20
  • November 17

Note: Because of security and confidentiality requirements, we cannot accept requests for personal information on the Internet when the inquiries are case-specific (social insurance numbers, student numbers, application status, student loan information, etc.). Please contact us by telephone or in person for such inquiries, or write to us at the above address.