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Student Complaint Process

BCIT is committed to providing high quality education and services for students. We recognize that students will, from time to time, have concerns about their educational and service experience and require guidance in addressing these concerns.

The following procedures are designed to ensure a prompt, and where possible, informal resolution to student complaints. These procedures are to be used by students and/or their duly designated representatives who wish to initiate a complaint regarding instruction, services, institute employees, BCIT policy, practices or procedures.

Please note that the following does not apply to student conduct. To learn more about the student conduct process, please see the Student Code of Conduct (Non-Academic) Violations page.