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Modern Business Operations Management encompasses a number of knowledge areas. The base of the operations function is supply chain management, specifically purchasing, process management, and quality management to maximize productivity. This is supported by digital business strategies such as ERP, business analytics, and various emerging technologies; as well as continuous improvement skills such as project management, process design and improvement, and change management to ensure the business can respond to evolving customer demands. These business management and transformation activities form a body of knowledge that is integral to business success.

In the BCIT Business Operations Management diploma program, you’ll learn how to manage, evaluate, and improve these critical functions. You will acquire a highly transportable set of skills applicable to a variety of organizations. A strong connection to industry allows you to apply those skills to real world situations, preparing you for success.

Fall 2021 delivery mode: in person

  • This program will be delivered in person for the fall semester.
  • We have put measures in place for your safety and well-being, ensuring that all safety protocols are addressed. Please see the BCIT COVID-19 page for details on the procedures that have been implemented.

Your education is our priority and we will continue to deliver the applied instruction, collaborative experience, and industry connections that you expect from BCIT.

About the program

  • Two-year diploma
  • Opportunities for industry recognized certifications from several professional associations
  • Two Business Consulting Projects provide practical opportunities to apply skills
  • Mentorship opportunities with experienced industry partners
  • Students qualify to study abroad for a term
  • Credits can be transferred to complete your BBA

Want more info? Check out our Program Details.

Who should apply for the Business Operations Management Diploma?

The Business Operations Management diploma program is right for you if:

  • You’re interested in problem solving and leading projects
  • You’re interested in transforming ideas into reality
  • You’re interested in managing teams that deliver value to the customer
  • You want an education that is transferable to a number of industries and organizations

Ready to get started with the Business Operations Management program? Visit Entrance Requirements to apply.

What grads can do

Graduates of the Business Operations Management diploma program have a strong foundation of business and operation specific skills that will lead to a wide variety of job opportunities including: project management, business analysis, purchasing, and consulting.

Take a look at Graduating and Jobs to see a broader list of roles Business Operations Management grads are prepared for.

International Exchange

BCIT offers a number of international exchange opportunities that helps students gain a global perspective of the economy, culture, government, and everyday life of the country they study in. Learn more about international exchange opportunities and international double degrees with internships.

Accredited Program

This program is accredited by the Accreditation Council for Business Schools and Programs (ACBSP).

Entrance Requirements

Advanced Placement

Costs & Supplies

Bring Your Own Device

Students are required to have their own laptop. Please refer to the Bring Your Own Device Specifications [PDF] for requirements.

Laptop costs vary depending on the configuration chosen, but will likely range from approximately $1,000 to $2,000.


Operations Management training will give you a broad range of specialized skills that will let you take your career anywhere you want to go.

Program Details

As a Business Operations Management student, you’ll benefit from BCIT’s unique learning model of a combination of lectures and labs. With small classes of 20-25 students, you’ll get to put what you learn into action. Your learning will focus on opportunities to complete real projects for business clients. This means you get the skills that employers are looking for and connections with industry professionals.

Business Consulting Project

Twice in the second year of study, you will work in teams to participate in Business Consulting Projects with local organizations. During these projects, you will identify opportunities for improvement, use critical analysis and problem solving methodology, and develop a recommendation to implement of a cost effective solution. You’ll prepare a written report fully documenting findings, recommendations, and implementation plans and make a formal presentation to the organization’s management team.

Industry Networking Events

The Business Operations Management program hosts annual industry networking events for students to meet with industry professionals. These very successful events feature presentations by our students and interactive networking sessions leading to potential career opportunities after graduation.

Program Goals

Upon completion of the program, graduates will be able to:

  • Apply the principles of Supply Chain Management to optimize cost, quality, flow and control
  • Use information technology to support operational control including MRP and ERP
  • Apply quality and risk management principles to control and improve performance
  • Design/improve business systems to meet customer requirements
  • Analyze improvement methodologies (including PDCA, Lean, Six Sigma, Theory of Constraints) to select the optimum methods for various business problems
  • Develop and manage project plans to implement business improvement
  • Use quantitative analysis and business analytics methods to analyze data and solve business problems
  • Develop appropriate change management strategies necessary to gain organizational support
  • Contrast various approaches to Sustainability and Corporate Social Responsibility

To round out these specialized skills, graduates also gain a strong foundation in business, including being able to:

  • Assess appropriate operational options in the context of general business conditions
  • Use information technology to support and accomplish program goals
  • Manage team structures effectively
  • Demonstrate effective communication strategies
  • Manage time, adapting to changing requirements

Computer Requirements

It is highly recommended that you bring a laptop computer to school for use in and out of class. Throughout the program you will use various software applications, work on individual and group assignments, and having a laptop on hand will save you time and effort. A Windows based operating system is recommended over others.

Graduating & Jobs

The skills and education earned in the Business Operations Management program at BCIT are highly transferable to any industry. Manage complex projects, solve key business issues, implement planning systems, or take on a role sourcing and managing products.

Business Improvement Roles:

  • Improvement Specialist
  • Business Analyst
  • Consultant
  • Project Manager
  • Quality Manager
  • Quality Improvement Specialist

Supply Chain Roles:

  • Operations Manager
  • Production Manager
  • Procurement Manager
  • Purchaser
  • Inventory Manager
  • Planner/Scheduler
  • Warehouse Manager
  • Logistics Coordinator
  • Buying Specialist

Growth Opportunities

The Business Operations Management program is a pathway to BCIT’s Bachelor of Business Administration program, giving you the opportunity to earn your degree in as little as one year after earning your diploma.
You can also go on to write industry certification exams such as Certified Production and Inventory Manager CPIM (APICS), Project Management Professional PMP (PMI), or Six Sigma Green Belt CSSGB (ASQ). Business Operations Management students can pursue professional membership in:

  • American Society for Quality (ASQ)
  • Project Management Institute (PMI)
  • Supply Chain Management Association (SCMA)

SAP Community Network

BCIT students have the opportunity to network with industry professionals and other students in the SAP Community Network website.


“BCIT was my first option. I knew the hands-on approach to activities, student-teacher interaction, and smaller class sizes would benefit me as an individual. I loved the idea of problem solving and solving business problems. I had opportunities to work in any function of the business, or even specifically in supply chain management, process improvement, or quality. I learned new approaches to problem solving and communication skills.”
David Chadima

“The Business Operations Management program had exactly the results that I wanted – a rewarding career. My favourite aspect of the program was getting hired before I even graduated! The term projects were really interesting and exposed me to job functions and skills that I didn’t know existed and after graduating I went on to get my BBA. I truly never feel like I’m pigeon-holed in my day-to-day work.”
Niko Condonpoulos, Inventory Systems Manager, Foley’s Candies

“The Business Operations Management is an immersive interdisciplinary learning experience that gives students the opportunity to apply learned skills in a real-life setting. One of my highlight experiences while at BCIT was presenting on our consulting project at APICS Vancouver. It was a unique challenging experience that gave me so many invaluable connections.”
Jessica Wang, Project Administrator at Urban Systems

Faculty, Advisors & Staff

Advisory committee

  • Sean Hepple, President, Quarry Projects Ltd.
  • Walter Wardrop, Consultant, Industrial Technology Advisor
  • Steve Jackson, President, Synchronix Technologies Inc.
  • Cesar Rualo, Production Supervisor, Kerry (Canada) Inc.

Business Consulting Project

A BCIT Business Consulting Project provides second year Business Operations Management students the opportunity to work over a 10 week period with an organization on a process improvement or development process project. Students work in a team of two or three to identify potential opportunities, conduct research, and recommend effective solutions. Students complete a comprehensive written report and present an oral presentation to the sponsoring organization outlining the student team’s recommendations to improve operational effectiveness.

Business Consulting Projects are different from traditional co-op and internship programs. Students are not assigned to actual positions, but rather fill a consulting role for businesses and organizations. Each project has a BCIT faculty member that serves as an advisor for the student consulting team. Exit surveys from participating companies show that the completed strategic business solutions have a value that far surpassed their expectations.

Contact Us

Sue Wong
Administrative Assistant
604-456-1155 |

Linda Butterfield
Program Head, Business Operations Management
604-451-6938 |

Contact a Program Advisor with the BCIT program name in the subject line if you have a question about:

  • Program selection and program planning
  • Applying for transfer credit and advanced placement
  • Job placement and graduate outcomes
  • Student life

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