Need to request a change such as adding a dependent to your benefits or taking a leave of absence? Don’t know exactly who to contact in Human Resources for a query? Visit Service BCIT for all your HR service requests needs!
Employees can submit service requests for common HR questions or changes on Service BCIT.
Service BCIT is a service management system platform, which is replacing Cherwell. . This provides the groundwork for a one-stop website for requesting, tracking, and obtaining service and support from any of BCIT’s service departments.
All service requests previously available on Cherwell except for RTUNES, Remote Work, NDFN and MWW are now available on Service BCIT. These remaining service requests will transition to Service BCIT over the next few months.
Examples of HR service requests available include:
Once you submit a service request on Service BCIT, you’ll receive a confirmation email with a reference number. If your request needs manager approval, it will be routed accordingly. Approved requests will be processed by HR, while declined requests will be closed. In both cases, you’ll get a confirmation email when your request is closed.
Yes, all active employees can submit a request, whether they are a manager or not. If the request requires approval, it will be automatically sent to the manager of the employee the request is submitted for. Select requests can only be submitted by a manager.
If you notice any quirks or glitches or have general feedback about the service request forms, we welcome your feedback! Please submit your feedback on Service BCIT by submitting a ‘Submit Your Service BCIT idea’.
As Cherwell is not compatible with Service BCIT, any existing tickets submitted prior to August 1, 2025, will be managed and resolved within Cherwell. You do not need to resubmit a request for an existing ticket.