Are you looking to upskill quickly for a career switch, re-enter the workforce, or work in IT? The BCIT Technology Support Professional certificate program offers job-ready skills in just ten months.
The Technology Support Professional (TSP) hands-on program provides a solid foundation of Information Technology (IT) skills needed for tech support positions today, preparing you to join the workforce immediately. It is ideal for those who do not have previous education or background in computing.
In addition to core technical training, you will also:
- Participate in mock interviews
- Gain skills in writing a competitive resume
- Create a professional LinkedIn profile highlighting your new IT skills
- Enhance competencies such as self-care, time management, communication and teamwork
About the program
- Work through this intensive, hands-on 40-week full-time program with your cohort, sharing your experience and expertise, and building a professional network that will last long after you graduate
- Full-time (Mon, Tue, Thu, Fri, 9:00 until 4:00 pm) certificate program
- Offered entirely online or blended if you prefer to be partly at Downtown campus
- Class is live-streamed from a state-of-the-art broadcast room, adjacent to the new Tech Collider space.
- 1 intake: September
- 7 weeks full-time work term in industry, if eligible
- Tuition includes a laptop, ebooks, and up to 4 exam vouchers for optional certifications
- Excellent job placement rate upon graduation
See the Program Details to learn more about what to expect from TSP, and how to prepare for a career in IT.
Who should complete the TSP Certificate?
This program might be for you if you:
- Already have a credential, but are ready to start a new career in Information Technology
- Are looking to quickly earn the skills to start a career in IT
- Enjoy critical thinking, troubleshooting, and problem-solving, which are core skills for an IT career
- Enjoy working with people in an office or remotely
- Are seeking a supportive, hands-on educational experience studying in Canada
If any of these sound like you, please check the Entrance Requirements to ensure you can apply and start your new IT career path!
What Technology Support Professionals grads can do
By earning your BCIT Certificate, you’ll be honing your computing, organizational, and communication skills to prepare for various positions in IT.
With seven weeks of work experience under your belt, you’ll have a significant advantage during your job search.
Find out more about the program by checking out some of our grad stories:
- Kansas Mackenzie shares 7 tips to succeed at TSP
- Quan Nguyen reflects on his inspiring – and successful – journey
- Sean Ellis & Jenny Wong praise the hands-on experience that TSP provides
- Shajimon Prabhakaran decided to change careers after a workplace injury
Or read the interview with Program Head Orrett Morgan about the blended model that offers you more flexibility.
Learn more about the opportunities on the Graduating and Jobs page.
Accepting applications for the September 2023 intake starting October 1, 2022.
What will you learn?
The TSP program provides a solid foundation of IT skills on which students can build. Our program is taught in a multi-platform environment with qualified instructors. By the end of the program, students will be able to:
- Install and configure multiple operating systems such as Windows, Windows Server, and Linux
- Configure machines in a virtual environment
- Create routed network environments
- Demonstrate understanding of core network concepts (OSI Model, IPv4, DHCP, Routing, File/Print services, Email)
- Describe current computing concepts (Cloud computing, Storage Area Networks, Virtualization)
- Create a professional resume, and use interview skills to qualify for IT support positions
Part of the program is a seven-week industry work term to give you the opportunity to get real industry experience, just as you’re about to graduate. We have relationships with local businesses interested in working with you. Please note that work terms are not guaranteed but earned when you’re eligible to participate in the work term process.
Graduates find careers in a variety of industries including business, finance, government, health, information technology, telecommunications and service.
Depending on previous academic and work experience, career paths for graduates may include but are not limited to user support specialist, junior network administrator, helpdesk support, user support analyst and technical support analyst.
Graduate outcome survey highlights
94% of graduates were very satisfied or satisfied with their education
93% of graduates find a program-related job within six months
90% rated quality of instruction as very good or good
89% rated TSP as useful in getting their job
Your ultimate goal is to find a TSP-related job once you graduate. We support you with:
- Resume writing skills
- LinkedIn profile tips
- Mock technical interview training
- Access to BCIT Student Association (BCITSA) Career Specialists
- BCITSA Industry Days job fairs
- Specialized workshops, employer showcases, and individual support and guidance and more. Check out BCITSA’s services.
BCIT is well-respected by employers for its ties to industry. In Computing, this connection is formalized through a Program Advisory Committee (PAC) comprised of experts in a range of roles from a cross-section of companies. While PAC membership varies, representatives typically come from tech giants like Microsoft and Amazon, government and public infrastructure organizations, software companies, gaming and entertainment, and more.
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