Delivery Mode: ONLINE
- This program will be delivered online during COVID-19.
- Your education is our priority and we will continue to deliver the applied instruction, collaborative experience, and industry connections that you expect from BCIT.
The Technology Support Professional (TSP) program is a 10-month blended full-time program designed to get students ready to start a career in information technology. It is an ideal program for individuals with no previous background or education in computing, as well as those who need to retrain or upgrade their present computer skills. It is offered by BCIT’s Technology Professional Programs Department.
The blended delivery model offers students the flexibility to complete the program online. While courses are offered in the traditional face-to-face format for those who prefer to be on campus, students may also minimize classroom time or alternate between modes. Class is live-streamed from a state of the art broadcast room at BCIT’s downtown campus. From orientation to graduation, students can take the entire program online.
The TSP program provides a solid foundation of IT skills on which students can build. Our program is taught in a multi-platform environment with qualified instructors. By the end of the program, students will be able to:
- Install and configure multiple operating systems such as Windows, Windows Server, and Linux
- Configure machines in a virtual environment
- Create routed network environments
- Demonstrate understanding of core network concepts (OSI Model, IPv4, DHCP, Routing, File/Print services, Email)
- Describe current computing concepts (Cloud computing, Storage Area Networks, Virtualization)
- Create a professional resume, and use interview skills to qualify for IT support positions
Read more about how two Technology Support Professional grads benefited from a solid foundation of IT skills.
8 months of highly intensive online and classroom instruction with projects designed to build your skills. Our classroom structure uses industry-standard tools like Slack, Google Docs, and Webex. Students are issued a current-generation laptop capable of completing all projects and assignments, as well as enabling participation in the online class.
2 months in a work term where students have the opportunity to apply newly acquired skill sets with a real employer.* We have relationships with local businesses interested in working with our students.
Students will be provided exam vouchers for these optional vendor certifications:
- CompTIA Network+
- Microsoft Windows Server Administration Fundamentals (Exam 98-365)
*Please note that work terms are not guaranteed and are earned by students eligible to participate in the work term process.
|BCIT Credential:||Industry Partnership Certificate|
|Program Location:||Downtown Vancouver | Online|
|Program Length:||10-months, Full-time|
|Program Start / End:||September 7, 2021 – June 30, 2022|
Costs & Supplies
Please see the Full-Time Studies Tuition & Fees page for full-time tuition fees.
Accepting applications for the September 2021 intake starting October 1, 2020.
Graduating & Jobs
Graduates find careers in a variety of industries including business, finance, government, health, information technology, telecommunications and service.
Depending on previous academic and work experience, career paths for graduates may include but are not limited to user support specialist, junior network administrator, helpdesk support, user support analyst and technical support analyst.
Graduate outcome survey highlights
100% of graduates were very satisfied or satisfied with their education
100% rated quality of instruction as very good or good
100% rated TSP very good or good at covering relevant topics
100% employed in a program-related job
100% rated TSP as very useful in getting their job
Faculty, Advisors & Staff
Orrett Morgan, TSP Program Head
Rajen Deol, TSP Faculty
Angela Lu, Interim Program Coordinator
BCIT is well-respected by employers for its ties to industry. In Computing, this connection is formalized through a Program Advisory Committee (PAC) comprised of experts in a range of roles from a cross-section of companies. The department consults regularly to ensure program currency and relevance.
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Programs and courses are subject to change without notice.