Need to troubleshoot a technology problem or request support? We’re here to help.
Upcoming Service Desk Closures
IT Service Desk Closures:
The ITS Service Desk has pre-scheduled closures as follows:
Service Desk team meeting
Every Wednesday: 2:15pm through 3:45pm (NOT August 20)
Departmental staff meeting
The last Thursday of each month: 9:45am through 11:15am
Call the ITS Service Desk
For immediate assistance, call 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
Technology Service Desk
The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:
- Educational Technology Services: Learning Hub
- Audio Visual Services: Projectors, equipment setup, cameras, etc.
ITS Service Desk – Burnaby Campus
Location: SE12–205 (Between the Library and Tim Horton’s)
Call the ITS Service Desk
For immediate assistance, call 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
Hours
As of September 2nd, 2025 (except BCIT Holidays)
| Day of week | Services | Hours |
| Monday to Friday | Phone, Walk-in | 8:00 a.m. to 9:30 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:00 p.m. | |
| Closed 2:15 p.m. to 3:45 p.m. on Wednesdays | ||
| Saturday | Phone, Instructor Hotline | 8:00 a.m. to 4:30 p.m. |
| Sunday | Phone, Instructor Hotline | 8:00 a.m. to 12:30 p.m. |
| All Days | Service Catalogue
service.bcit.ca |
24 x 7 |
ITS Service Desk Hours – Downtown Campus
Effective August 18th, 2025 this Service Desk is closed and staff/students/affiliates are asked to contact the Burnaby Service Desk :
by calling 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
by submitting a request through the Service Catalogue (service.bcit.ca)