Need to troubleshoot a technology problem or request support? We’re here to help.
Upcoming Service Desk Closures
IT Service Desk Closures:
Staff will be attending September Readiness Training
Monday, August 11, 2025 , closed 12:45pm to 3:15pm
If your request is urgent please call 604-412-7444 and select the option for the Instructor Hotline.
The ITS Service Desk has pre-scheduled closures as follows:
Service Desk team meeting
Every Wednesday: 2:15pm through 3:45pm
Departmental staff meeting
The last Thursday of each month: 9:45am through 11:15am
Call the ITS Service Desk
For immediate assistance, call 604-412-7444 option 1 or toll-free (Canada and US only) at 800-351-5533
Technology Service Desk
The ITS Service Desk is part of the Technology Service Desk, if you are looking for support from our partner departments please visit:
- Educational Technology Services: Learning Hub
- Audio Visual Services: Projectors, equipment setup, cameras, etc.
ITS Service Desk – Burnaby Campus
Location: SE12–205 (Between the Library and Tim Horton’s)
Hours
As of May 20th, 2025 (except BCIT Holidays)
| Day of week | Services | Hours |
| Monday to Friday | Phone, Walk-in | 8:00 a.m. to 4:30 p.m. |
| Instructor Hotline | 8:00 a.m. to 9:00 p.m. | |
| Closed 2:15 p.m. to 3:45 p.m. on Wednesdays | ||
| Saturday | Phone, Instructor Hotline | closed |
| Sunday | Phone, Instructor Hotline | closed |
ITS Service Desk Hours – Downtown Campus
Location: 5th Floor – Room 559
Hours
Please note: The walk up counter will be closed from November 27th, 2024 through January 5th, 2025.
As of January 6th, 2025 (except BCIT Holidays)
| Day of week | Services | Hours |
| Monday to Friday | Phone
Walk-in (DTC-559) note: staff may not be available if working in a classroom Instructor Hotline |
8:00 a.m. to 4:30 p.m.
9:00 a.m. to 7:00 p.m. 8:00 a.m. to 4:30 p.m. |
| Service Catalogue – https://service.bcit.ca | 24×7 | |
| Closed 3:00 p.m. to 4:00 p.m. on Wednesdays | ||
| Saturday | Phone
Walk-in (DTC-559) note: staff may not be available if working in a classroom Instructor Hotline |
Closed
8:00 a.m. to 4:00 p.m. Closed |
| Sunday | Phone
Walk-in (DTC-559) note: staff may not be available if working in a classroom Instructor Hotline |
Closed
8:00 a.m. to 4:00 p.m. Closed |