British Columbia Institute of

Important Notice: COVID-19 Institute response


INTR 3170 - Residential Business and Project Management

Residential Interiors Part-time Studies Course

School of Construction and the Environment

BCIT is planning for a substantial return to on-campus activity for the fall 2021 term as informed by BC Public Health Officer guidelines. Refer to each course listing for details.

Course Details

This course will take the student through the business aspects of a typical residential project. Students will discuss how to establish a client’s program, create budgets for residential projects, communicate design intent, establish project schedules, prepare appropriate documentation, review installation of kitchen and bath cabinets and conduct contract administration on behalf of the client. The course will examine topics pertaining to basic accounting, record keeping, human resource management and how to create an environmentally sustainable practice. Students will be introduced to conflict resolution techniques, customer service principles and standards for ethical conduct.


65% in ALL INTD Certificate Courses and 70% in COMM 1120.





Fall 2021

Below is one offering of this course for the Fall 2021 term.

CRN 48174

Sat Sep 11 - Sat Dec 04 12 Weeks

Class Meeting Times

Dates Days Times Locations
Sep 11 - Dec 04 Sat 13:00 - 16:00 BBY NE01 Rm. 351


Lori Burns

Course Outline

TBD – see Learning Outcomes in the interim




  1. Mandatory Requirements: 70% in COMM 1120 65% in all Interior Design Certificate Courses No class Saturday October 9th - Thanksgiving Weekend If you wish to be placed on the INTD Department maintained wait-list for this Course, please email with the following information: Your Name, Student Number, Course Number, and CRN. Waitlist requests are only accepted after 9:30am on registration day.

This course offering is in progress and full. Please check back next term or subscribe to receive email updates.

In Progress and Full

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Demonstrate an understanding of basic accounting, record keeping, and human resource management.
  • Discuss the professional and ethical responsibilities of a kitchen and bath designer as outlined by the NKBA code of conduct.
  • Discuss the responsibilities and roles of a kitchen & bath designer, as well as the other major players of a residential design project.
  • Prepare contract documents using written and graphic presentations to define and communicate the obligations of all parties.
  • Define the 4P’s of a Sustainable Design Business; green planning, processes, product and promotion
  • Generate a set of NKBA business management forms.
  • Apply interview techniques to analyse and create a project program through client survey and interviews.
  • Communicate with a client professionally through oral, written, and visual presentations throughout the various design stages of a residential project.
  • Determine accurate fee structures and establish pricing by evaluating all project components.
  • Discuss methods for conflict resolution to solve problems that may arise during the execution of a project.

Effective as of Winter 2016

Related Programs

INTR 3170 is offered as a part of the following programs:

School of Construction and the Environment

  1. Kitchen & Bath Design
    Part-time   Associate Certificate
  2. Residential Interiors
    Part-time   Diploma


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