British Columbia Institute of


INTR 3170 - Residential Business and Project Management

Residential Interiors Part-time Studies Course

School of Construction and the Environment

Course Details

This course will take the student through the business aspects of a typical residential project. Students will discuss how to establish a client’s program, create budgets for residential projects, communicate design intent, establish project schedules, prepare appropriate documentation, review installation of kitchen and bath cabinets and conduct contract administration on behalf of the client. The course will examine topics pertaining to basic accounting, record keeping, human resource management and how to create an environmentally sustainable practice. Students will be introduced to conflict resolution techniques, customer service principles and standards for ethical conduct.


65% in ALL INTD Certificate Courses and 70% in COMM 1120.





Spring/Summer 2018

Below is one offering of this course for the Spring/Summer 2018 term.

CRN 64183

Tue Apr 10 - Tue Jun 26 12 Weeks

Class Meeting Times

Dates Days Times Locations
Apr 10 - Jun 26 Tue 18:00 - 21:00 BBY NE01 Rm. 351


Taurra Boucher

Course Outline

TBD – see Learning Outcomes in the interim




  1. Mandatory Requirements: 70% in COMM 1120, COMM 1103, COMM 1106 or equivalent 65% in ALL Interior Design Certificate Courses. If you wish to be placed on the INTD department maintained waitlist for this course, please email with the following information: Your name, student number, course number, and CRN.

This course offering is in progress. Please check back next term or subscribe to receive email updates.

In Progress

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Demonstrate an understanding of basic accounting, record keeping, and human resource management.
  • Discuss the professional and ethical responsibilities of a kitchen and bath designer as outlined by the NKBA code of conduct.
  • Discuss the responsibilities and roles of a kitchen & bath designer, as well as the other major players of a residential design project.
  • Prepare contract documents using written and graphic presentations to define and communicate the obligations of all parties.
  • Define the 4P’s of a Sustainable Design Business; green planning, processes, product and promotion
  • Generate a set of NKBA business management forms.
  • Apply interview techniques to analyse and create a project program through client survey and interviews.
  • Communicate with a client professionally through oral, written, and visual presentations throughout the various design stages of a residential project.
  • Determine accurate fee structures and establish pricing by evaluating all project components.
  • Discuss methods for conflict resolution to solve problems that may arise during the execution of a project.

Effective as of Winter 2016

Related Programs

INTR 3170 is offered as a part of the following programs:

School of Construction and the Environment

  1. Kitchen & Bath Design
    Part-time   Associate Certificate
  2. Residential Interiors
    Part-time   Diploma

Books & Supplies

The BCIT bookstore carries textbooks, general reference books, software, and stationery. Please visit for more information.

Spring/Summer 2018

Books for Spring/Summer 2018 offerings of this course are available in the following BCIT online bookstores. Please choose the bookstore appropriate for the offering you are considering.

BCIT Burnaby Bookstore

If you are taking this course, but are not taking it through either Distance Education or Online Learning, nor at the BCIT Downtown Campus (DTC), please purchase books for this course at the BCIT Burnaby Bookstore.

Kitchen and Bath Business and Project Management, with Website
Author NKBA (National Kitchen and Bath Association)
Publisher Wiley
Copyright 2014
Binding Hardback
ISBN 978-1-11843-912-8
Price $119.95


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Registration News

Registration is currently open for the Spring/Summer 2018 term.

A sneak preview of Fall 2018 term courses is also now available here.

Students may register for Fall 2018 term courses online, by phone, mail or in-person starting Wed, May 30 at 9:00 am (PDT).

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Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at on the first day of any course you are registered for.

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