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What to expect on the day of your appointment

If you have an in-person appointment booked, we will screen for signs and symptoms of flu, cold and COVID-19 upon your arrival and provide you a medical mask as masks are again required to be worn in healthcare settings. Please do not arrive more than 5 minutes prior to your appointment.

If you have any signs of cold, flu or COVID-19 symptoms, you should remain at home until you are well. If you are unwell and you booked an in-person visit, please call us to cancel or change your appointment to a telephone or video call visit, depending on the reason for your appointment. If you need to be seen in-person after your phone call or video visit, the physician will ask you to come in person.

Signs of illness may include fever, cough, and shortness of breath, sore throat, runny nose, nasal congestion, loss of sense of smell, loss of appetite, chills, vomiting, diarrhea, headache, fatigue, and muscle soreness.

Masks in Healthcare

Medical masks will be required for health care workers, visitors, contractors and volunteers in patient care areas in health care facilities, programs and services. A patient care area is any area in a health care facility that is accessible to patients and clients that are accessing care.

This includes:

  • Contracted health care facilities
  • Home and community care locations
  • Hallways
  • Lobbies

This does not include:

  • Administrative areas or staff’s private offices, which are not generally accessed by patients or clients.

Bring Identification

Please remember to have your BCIT ID Card, and your valid Health Card or valid Guard Me insurance card available. You will be asked to provide both pieces of identification at every visit.

The reasons we provide virtual visits:

  • We must continue to reduce the COVID-19 risk in our offices through physical distancing, which means reducing the amount of people in our office at any one time.
  • The risk of COVID-19 has not gone away, and to reduce the spread of respiratory infections, we are required to wear PPE (masks and eye protection) during all in-person encounters.
  • We know that virtual care is safe and effective in a number of conditions and welcomed by a number of our patients as more convenient.