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Medical services are available to all BCIT students. Due to the COVID-19 pandemic, appointments are still operating virtually unless an in-person visit is medically necessary. Medical masks are still required at all times in the clinic.

Please call to book an appointment or book an appointment online with one of our physicians, or nurses. Please do not simply show up.

What to expect on the day of your appointment

Please arrive only at the time of your appointment, unaccompanied.

If you have an in-person appointment booked, we will call you on the day of your appointment to screen for signs and symptoms of COVID-19.

If you have signs or symptoms of COVID-19, or are in self-isolation or quarantine in accordance with public health directives, you should not come to campus or our clinic. 

Signs of illness may include fever, cough, and shortness of breath, sore throat, runny nose, nasal congestion, loss of sense of smell, loss of appetite, chills, vomiting, diarrhea, headache, fatigue, and muscle soreness.

Masks

Medical-grade (e.g. surgical/procedure) masks are required in our clinic. If you do not have a mask, one will be provided when you visit.

Identification

Please remember to have your BCIT ID Card, and your valid Health Card or valid Guard Me insurance card available. You will be asked to provide both pieces of identification at every visit.

The reasons we cannot not see everyone in-person are:

  • We must continue to reduce the COVID-19 risk in our offices through physical distancing, which means reducing the amount of people in our office at any one time.
  • We have to clean our exam rooms frequently and thoroughly to ensure you are not at risk of catching COVID from your visit — cleaning takes time further reducing the number of people we can see in our office each day.
  • The risk of COVID-19 has not gone away, and to keep your doctors safe, we are required to wear PPE (masks and eye protection) during all in-person encounters. PPE remains in short supply worldwide—therefore we have to be economical with its usage.
  • We know that virtual care is safe and effective in a number of conditions and welcomed by a number of our patients as more convenient.

We want to reassure you that safe care will continue to occur, and that you will be seen in-person if it is clinically necessary. Over time, and presuming our risk remains low, we anticipate seeing more of you in the office.

 

Note for Burnaby residents

If you are a resident of Burnaby who does not currently have a family doctor and you need help with attachment to a primary care provider in Burnaby, you can complete the Patient Attachment Wait-list Registration Form. This form is available through the Burnaby Division of Family Practice, and one of their Patient Attachment Coordinators will assist with matching you to a practice in Burnaby.

If you are not a resident of Burnaby, please contact your local Division of Family Practice.