Medical Office Practices OFFC 1015

Upon successful completion of this course, the student will be able to:

• Prioritize work tasks using time management skills.
• Demonstrate effective communication and reception skills.
• Describe E-Comm (911), non-emergency health advice (811), and (711) services.
• Describe the roles of the health authorities.
• Incorporate ethical decision making in performing duties.
• Describe professional conduct, ethical standards and codes of practice specific to medical office assistants (e.g. Code of Ethics and Standards of Practice for Medical Office Assistants, 1998).
• Communicate professionally with health-care professionals and patients.
• Apply critical thinking, problem-solving techniques and conflict resolution strategies to resolve patient concerns and complaints.
• Schedule appointments efficiently.
• State the steps needed to refer a patient to a specialist.
• Accurately document and maintain medical records.
• Competently prepare and file charts in alphabetical order.
• Order inventory and supplies used in a medical office.
• Define commonly used abbreviations in the medical field and properly use those abbreviations within patient health records.
• Name the major drug classifications and their effects on patients and name commonly used medications.
• State the differences between controlled prescriptions and regular prescriptions.
• Describe the role of pharmaceutical representatives in a medical environment.
• Explain the importance of maintaining patient confidentiality.
• Describe key elements of privacy regulations (e.g. Personal Information Protection and Electronic Documents Act [PIPEDA], Personal Health Information Protection Act [PHIPA]) and their application in a medical office.
• Describe the procedures for releasing information.
• Describe the community resources and associated medical organizations available to health professionals and patients.

Effective as of Fall 2025