- International Fees
International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Course Overview
This course will prepare you with the basic knowledge needed in medical office administration and procedures, and professional conduct. You will develop skills in appointment scheduling, reception and communication, filing, referrals, and pharmacology. You will learn how to order inventory and supplies used in a medical office. There will be a review of issues related to patient rights. You will be introduced to medical abbreviations and to using resources such as the BC medical directory. You will also be introduced to medical services [E-Comm (911), non-emergency health advice (811), and (711)] and medical authorities [Regional Health Authorities, First Nations Health Authority, Provincial Health Services Authority, sub-agencies]. Through office scenarios, you will apply problem solving, critical thinking, decision making, and conflict resolution skills. Role playing will help you develop the confidence needed for dealing with concerns relating to the duties of a medical office assistant.
Prerequisite(s)
- 65% in OFFC 1001
Credits
3.0
Domestic fees
$445.42 - $446.76 See individual course offerings below for actual costs.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Prioritize work tasks using time management skills.
- Demonstrate effective communication and reception skills.
- Describe E-Comm (911), non-emergency health advice (811), and (711) services.
- Describe the roles of the health authorities.
- Incorporate ethical decision making in performing duties.
- Describe professional conduct, ethical standards and codes of practice specific to medical office assistants (e.g. Code of Ethics and Standards of Practice for Medical Office Assistants, 1998).
- Communicate professionally with health-care professionals and patients.
- Apply critical thinking, problem-solving techniques and conflict resolution strategies to resolve patient concerns and complaints.
- Schedule appointments efficiently.
- State the steps needed to refer a patient to a specialist.
- Accurately document and maintain medical records.
- Competently prepare and file charts in alphabetical order.
- Order inventory and supplies used in a medical office.
- Define commonly used abbreviations in the medical field and properly use those abbreviations within patient health records.
- Name the major drug classifications and their effects on patients and name commonly used medications.
- State the differences between controlled prescriptions and regular prescriptions.
- Describe the role of pharmaceutical representatives in a medical environment.
- Explain the importance of maintaining patient confidentiality.
- Describe key elements of privacy regulations (e.g. Personal Information Protection and Electronic Documents Act [PIPEDA], Personal Health Information Protection Act [PHIPA]) and their application in a medical office.
- Describe the procedures for releasing information.
- Describe the community resources and associated medical organizations available to health professionals and patients.
Effective as of Fall 2025
Related Programs
Medical Office Practices (OFFC 1015) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Business + Media
- Medical Office Assistant
Associate Certificate Part-time
Course Offerings
Fall 2025
Below is one offering of OFFC 1015 for the Fall 2025 term.
CRN 45366
Dates
Sep 08 - Nov 24 Loading
- CRN 45366
- $446.76 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 08 - Nov 24 | Mon | 18:00 - 21:00 | Online |
Duration
12 weeks
Instructor
Candace Travis
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- Internet delivery format.
- Departmental approval needed
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- Registration is restricted to students accepted into the Medical Office Assistant program. This course is delivered live and online via Microsoft Teams at set times each week. You will need a computer with a webcam, microphone, and stable internet connection to participate in class. Contact sobm-moa@bcit.ca for questions related to this course or programs. Please note there is no class October 13. Course material will be delivered asynchronously that week.
Status
Winter 2026
Below is one offering of OFFC 1015 for the Winter 2026 term.
CRN 86265
Dates
Jan 05 - Mar 23 Loading
- CRN 86265
- $445.42 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Jan 05 - Mar 23 | Mon | 18:00 - 21:00 | Online |
Duration
12 weeks
Instructor
Candace Travis
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- Internet delivery format.
- Departmental approval needed
- International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- Registration is restricted to students accepted into the Medical Office Assistant program. This course is delivered live and online via Microsoft Teams at set times each week. You will need a computer with a webcam, microphone, and stable internet connection to participate in class. Contact sobm-moa@bcit.ca for questions related to this course or programs. Please note no class February 16. Material that week will be delivered asynchronously.
Status
Programs and courses are subject to change without notice.