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BCIT is now an Adobe Creative Campus

BCIT is the first Adobe Creative Campus in Western Canada, providing students and staff with the entire Adobe Creative Cloud suite of tools. With Creative Cloud, you can: access industry-leading creative desktop and mobile apps like Adobe Photoshop, Illustrator, InDesign, and Premiere Pro create, collaborate on, and distribute engaging digital class projects, research, and proposals […]

New Licensing Model for Adobe Software

Adobe Creative Cloud is available for BCIT students to install on their personal computers. For students enrolled in full-time programs, there is no cost for using this software for the duration of the program. Students who are currently enrolled in one or more part-time courses can purchase a short-term subscription to Adobe Creative Cloud Pro through […]

Faculty – New Software Request Form is Now Available

IT Services is excited to announce that faculty can now make their software requests using the ITS Techhelp Storefront! When you log into the storefront simply click on the Request to Install Software for Course Delivery icon and fill out the request form. If you run into any difficulty using the form, please visit our […]

Ongoing COVID-19 Transition to Primarily Online Services

IT Services is transitioning to remote support and the walk-up counter service is closed. We have a variety of ways to serve you during this time: How to contact the IT Service Desk E-mail techhelp@bcit.ca and include your BCIT ID number, your Full Name and detailed information on the issue. Start a chat session with […]

Increased Phishing Related to COVID-19

COVID-19 related phishing attempts are on the increase! The Canadian Centre for Cyber Security has seen an escalation in reports of adversaries leveraging public fear of, and interest in, the COVID-19 pandemic to spread malware that can infect corporate and personal systems. Attached is a short info-guide published by The Cyber Centre to help identify […]

IT Services Chat Support is Coming Soon

Beginning on January 27, 2020 IT Services will fully launch our new chat support service! For the last four months, we have been piloting chat during our evening and weekend extended support hours. Now that all the kinks are worked out, we are very excited to offer this service to everyone during our full regular […]

Email Phishing Alert

Please be advised that BCIT IT Services has received numerous reports of the below phishing email. BCIT IT Services will never send or request such information and we ask that you please refrain from clicking any links in suspicious email. If you have clicked a link and provided your credentials, you should immediately change your […]

Pilot of New Extended Chat Hours Support Service

We are piloting a new Extended Hours Chat Support Service at the IT Service Desk ! Beginning September 2019, we will pilot a new chat support service that will be available during our extended hours support times. Visit chat.bcit.ca to start a session during the following hours of operation: Day of week Hours Monday to […]

Launching Cyber Security Awareness

BCIT’s first-ever pan-institutional Cyber Security Awareness Program is launching soon! The program will focus on raising awareness, educating, and inspiring stakeholders to think differently about the security of data and privacy. The launch is scheduled for October 1st, 8:30 a.m at Town Square C. As part of the launch, BCIT ITS team, Privacy team, academic […]

Part-time Studies Instructor Access to Outlook Webmail

IT Services will be providing PTS instructors access to the @bcit.ca web email environment on August 21, 2019. This means all PTS employees will have an email inbox in the mail.bcit.ca employee email system. The Outlook Webmail system has many features that aren’t available in myBCIT, such as a fully searchable employee directory, the ability […]

Exchange (Outlook Email) 2019 Upgrade

Over the next few weeks IT Services will begin upgrading all employee @bcit.ca email inboxes from the current Exchange 2013 environment to our new Exchange 2019 environment. What will happen during the mailbox migration You can continue to work in Outlook. Email delivery will not be affected. No emails in your primary or archive mailboxes […]