Dental Office Receptionist

This hands-on course was designed for students who have strong English communication skills. Only those students who have strong spoken and written business English should register for this course. COMP 0285 assumes that students are already computer literate and able to manage files and maintain a computer system. If you are unsure of your personal computer skills please complete COMP 1002 before starting this course. Students receive hands-on experience with Exan Power PracticeX dental management software. COMP 0285 also helps to prepare students and dental office personnel to use other types of dental office computer systems in the Windows environment. Participants will focus on patient records, insurance policies, treatment claims and estimates, digital x-rays, insurance and patient payments. The appointment manager, system reports and electronic billing will also be explored. Please Note: COMP 0285 may be taken simultaneously with COMP 0885 and COMP 0985. A BCIT Statement of Completion is issued upon success in all three of these courses. Some students may also be eligible for continuing dental education credits as per the College of Dental Surgeons of BC. The passing grade of theses dental courses is 70%. Upon successful completion of COMP 0285, students will have acquired the abilities to be end-users of Dental Office Computer Systems.
Prerequisite(s): ​Dental office experience, completion of a Dental Receptionist or Dental Assisting program or currently enrolled in Comp 0885.

​This hands-on course was designed for students who have strong English communication skills. Only those students who have strong spoken and written business English should register for this course. Participants must be detail oriented, have the utmost accuracy in spelling and strong interpersonal skills to work well with the public. If you meet the above requirements then you could prepare for a challenging career as a Dental Receptionist in as little as 12 weeks. Successful students will gain working knowledge in dental office clinical procedures, billing procedures, and insurance company protocols. Assignments and exercises focus on dental receptionist responsibilities, legal issues, patients rights, accurate spelling of technical dental terms and Fee Guides. Patient charts and records, related accounting, business communication, telephone skills, appointment scheduling and marketing within the dental office are covered. COMP 0885 may be taken simultaneously with COMP 0285 and COMP 0985. A BCIT Statement of Completion is issued upon success in all three of these courses. Some students may also be eligible for continuing dental education credits as per the College of Dental Surgeons of BC. Upon successful completion students acquire the critical skills necessary to manage the day to day front desk procedures performed as a Dental Office Receptionist. Please Note: English 12 with 80% or higher is recommended for this course.

This hands-on course is designed for students who have strong English communication skills. Participants gain hands-on experience with advanced front desk billing procedures. There is a focus on: all dental fee guides, insurance company rules and regulations, working with dual insurance claim forms, preauthorizations', insurance and patient payment calculations. Exercises include how to effectively troubleshoot insurance payments and how to deal with treatment rejections. COMP 0985 may be taken simultaneously with COMP 0285 and COMP 0885. A BCIT Statement of Completion is issued upon success in all three of these courses. Some students may also be eligible for continuing dental education credits as per the College of Dental Surgeons of BC. Please Note: The utmost attention to detail and accuracy is required; the passing grade of this course is 70%. Upon successful completion students will be familiar with advanced dental office billing procedures.
Prerequisite(s): ​Dental office experience, completion of a Dental Receptionist or Dental Assisting program or currently enrolled in Comp 0885.