Support for Online Courses
The Learning Hub (D2L) is BCIT's online learning environment. Before you login for the first time, please verify your browser.
Check these trouble-shooting FAQs for a solution to your computer problem before contacting BCIT online course support:
- Are there minimum technical requirements for my computer?
- What about internet security and firewalls?
- I am taking more than one course this term. How do I navigate between them?
- When can I access the course I've registered in?
- I'm trying to login, but I get an error message. What's up?
- How do I download a file in my internet browser?
- I'm not able to read file attachments sent to me by others in the class. What's going on?
- How do I get more help?
The Learning Hub can be accessed by any popular internet browser. Please verify your browser before you login for the first time. The browser verification ensures your system will be able to view and use the online learning environment. [top]
The Learning Hub is not affected by most security programs, but sometimes Internet Explorer's default settings prevent windows and files from opening. The Learning Hub works best with Google Chrome, Safari or Firefox. [top]
After logging in to the Learning Hub, you will see a list of all the courses in which you are registered. Click the title of the course you want to access.
To return to the list of courses from anywhere in the Learning Hub, click the "My Home" link at the top of the page (above the BCIT logo). [top]
For term-based courses, you should be able to access your course by 8 am on the start date of the course.
For continual intake courses, your online access is granted when your registration has been processed or when the Program Assistant has updated the class list.
To access your online course, go to the Learning Hub login page (learn.bcit.ca).
Are you using the correct username and/or password? If you've double-checked your credentials and are still having trouble, you can use the Student Information System to search for your BCIT ID, or contact the Technology Service Desk (see contact information below). [top]
Different internet browsers download files in different ways, but clicking a link to a file usually creates a prompt that gives you the option to "Open" or "Save".
To download the file, click Save, and then browse to the folder where you want to save the file.
You may need to specify a name for the file in the "File Name" field. For example, if the file is called assignment 1 (attachment).doc.attch change the file name to assignment1.doc.
To start the download, click Save. [top]
Do you have the appropriate software installed that is needed to view the file? For example, if the attached file name ends with the DOC extension, you will need Microsoft Word installed to open the file.
If a file name ends with a TXT extension, you can open it in any word processor package like Notepad or WordPad. The latter two both come with the Windows operating system.
If the file name ends with a PDF extension, you will need the free Acrobat Reader to open the file.
BCIT's online learning environment, Learning Hub, is supported by the Technology Service Desk, a service jointly maintained and administered by Educational Technology Support and IT Services. If you're having trouble here's our contact information.
For help with: Login & access trouble, myBCIT, computers, telephones, printers, Banner, Lotus Notes & other email, etc...
Phone: 604-412-7444 (option 1)
Educational Technology Support
For help with: Learning Hub course issues, Elluminate Live!, Respondus applications, blogs, wikis and other educational technologies.
Phone: 604-412-7444 (option 2)
Online course support is available Monday to Friday from 8am to 4:30pm. Hours are extended to 7:30pm during the first 2 weeks of term start. [top]