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Quality Planning & Control OPMT 2098

Operations Management Course

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International Fees

International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.

Course details

Quality planning is a critical element of delivering products and services that meet and exceed customer requirements. This course covers the basic elements of quality planning and control in both manufacturing and service organizations. Topics include the meaning of quality, customer requirements, quality systems and the context for quality planning, design for quality, quality plans, process control techniques, and documentation for quality systems.

Prerequisite(s)

  • No prerequisites are required for this course.

Credits

3.0

Not offered this term
This course is not offered this term. Please check back next term or subscribe to receive notifications of future course offerings and other opportunities to learn more about this course and related programs.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Describe the planning and work elements for a typical quality control system.
  • Apply applicable techniques to determine customer requirements.
  • Identify product design strategies that lead to customer satisfaction.
  • Describe how quality function deployment is used to improve quality.
  • Construct a quality plan for a product, process, project or contract.
  • Describe the working relationship between a supplier and purchaser that facilitates quality.
  • Evaluate tools used to manage quality.
  • Describe the different performance measures applicable to quality control.

Effective as of Fall 2020

Related Programs

Quality Planning & Control (OPMT 2098) is offered as a part of the following programs:

  • Indicates programs accepting international students.
  • Indicates programs with a co-op option.

School of Business + Media

  1. Quality and Process Management
    Certificate Part-time

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