Course Overview
Quality planning is a critical element of delivering products and services that meet and exceed customer requirements. This course covers the basic elements of quality planning and control in both manufacturing and service organizations. Topics include the meaning of quality, customer requirements, quality systems and the context for quality planning, design for quality, quality plans, process control techniques, and documentation for quality systems.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Domestic fees
$785.89
International fees are typically 3.4 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Describe the planning and work elements for a typical quality control system.
- Apply applicable techniques to determine customer requirements.
- Identify product design strategies that lead to customer satisfaction.
- Describe how quality function deployment is used to improve quality.
- Construct a quality plan for a product, process, project or contract.
- Describe the working relationship between a supplier and purchaser that facilitates quality.
- Evaluate tools used to manage quality.
- Describe the different performance measures applicable to quality control.
Effective as of Fall 2020
Related Programs
Quality Planning & Control (OPMT 2098) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Business + Media
- Quality and Process Management
Certificate Part-time
Course Offerings
Fall 2026
Below is one offering of OPMT 2098 for the Fall 2026 term.
CRN 48171
Dates
Sep 14 - Dec 07 Loading
- CRN 48171
- $785.89 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 14 - Dec 07 | Mon | 18:30 - 21:30 | Burnaby SE12 Rm. 309 |
Duration
12 weeks
Instructor
Vanessa McCormick
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- No class on Monday, Oct 12
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.