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Quality Planning & Control OPMT 2098

Operations Management Course

Course details

Quality planning is a critical element of delivering products and services that meet and exceed customer requirements. This course covers the basic elements of quality planning and control in both manufacturing and service organizations. Topics include the meaning of quality, customer requirements, quality systems and the context for quality planning, design for quality, quality plans, process control techniques, and documentation for quality systems.


  • No prerequisites are required for this course.




$724.31 - $727.42 See individual course offerings below for actual costs.

Course offerings

Spring/Summer 2023

Below is one offering of OPMT 2098 for the Spring/Summer 2023 term.

CRN 67542


Wed Apr 12 - Wed Jun 28 (12 weeks)

  • 12 weeks
  • CRN 67542
  • $724.31
Class meeting times
Dates Days Times Locations
Apr 12 - Jun 28 Wed 18:30 - 21:30 Burnaby SE06 Rm. 109

Vanessa McCormick

Course outline





In Progress

This course offering is in progress. Please check this page for other currently available offerings or subscribe to receive email updates.

Fall 2023

Below is one offering of OPMT 2098 for the Fall 2023 term.

CRN 48171


Mon Sep 11 - Mon Dec 11 (11 weeks)

  • 11 weeks
  • CRN 48171
  • $727.42
Class meeting times
Dates Days Times Locations
Sep 11 - Dec 11 Mon 18:30 - 22:00 Burnaby

Vanessa McCormick

Course outline

Course outline TBD — see Learning Outcomes in the interim.



Important information
  1. No class on Monday, Oct 2, Mon Oct 9 and Monday Nov 13

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Describe the planning and work elements for a typical quality control system.
  • Apply applicable techniques to determine customer requirements.
  • Identify product design strategies that lead to customer satisfaction.
  • Describe how quality function deployment is used to improve quality.
  • Construct a quality plan for a product, process, project or contract.
  • Describe the working relationship between a supplier and purchaser that facilitates quality.
  • Evaluate tools used to manage quality.
  • Describe the different performance measures applicable to quality control.

Effective as of Fall 2020

Related Programs

Quality Planning & Control (OPMT 2098) is offered as a part of the following programs:

School of Business + Media

  1. Quality and Process Management
    Certificate Part-time


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