Course details
Quality planning is a critical element of delivering products and services that meet and exceed customer requirements. This course covers the basic elements of quality planning and control in both manufacturing and service organizations. Topics include the meaning of quality, customer requirements, quality systems and the context for quality planning, design for quality, quality plans, process control techniques, and documentation for quality systems.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Cost
$724.31 - $727.42 See individual course offerings below for actual costs.
Course offerings
Spring/Summer 2023
Below is one offering of OPMT 2098 for the Spring/Summer 2023 term.
CRN 67542
Duration
Wed Apr 12 - Wed Jun 28 (12 weeks)
- 12 weeks
- CRN 67542
- $724.31
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 12 - Jun 28 | Wed | 18:30 - 21:30 | Burnaby SE06 Rm. 109 |
Instructor
Vanessa McCormick
Course outline
Cost
$724.31
Status
In Progress
This course offering is in progress. Please check this page for other currently available offerings or subscribe to receive email updates.
Fall 2023
Below is one offering of OPMT 2098 for the Fall 2023 term.
CRN 48171
Duration
Mon Sep 11 - Mon Dec 11 (11 weeks)
- 11 weeks
- CRN 48171
- $727.42
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 11 - Dec 11 | Mon | 18:30 - 22:00 | Burnaby |
Instructor
Vanessa McCormick
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Cost
$727.42
Important information
-
No class on Monday, Oct 2, Mon Oct 9 and Monday Nov 13
Status
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Describe the planning and work elements for a typical quality control system.
- Apply applicable techniques to determine customer requirements.
- Identify product design strategies that lead to customer satisfaction.
- Describe how quality function deployment is used to improve quality.
- Construct a quality plan for a product, process, project or contract.
- Describe the working relationship between a supplier and purchaser that facilitates quality.
- Evaluate tools used to manage quality.
- Describe the different performance measures applicable to quality control.
Effective as of Fall 2020
Related Programs
Quality Planning & Control (OPMT 2098) is offered as a part of the following programs:
School of Business + Media
- Quality and Process Management
Certificate Part-time
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Programs and courses are subject to change without notice.