Course details
Quality impacts every aspect of the operations of a company, therefore managing processes and the quality of their outputs is an essential responsibility of any organization that wants to succeed in business and provide true customer satisfaction. This course introduces the basic concepts and tools of quality management systems for manufacturing and service industries. Students learn a general overview of quality management topics and process approach: basic concepts of quality control and quality assurance; quality systems and their impact in an organization to ensure consistency of product and/or service reliability and quality; process definition and control; problem solving; standards for quality management systems; inspection operations; lean tools introduction; and quality costs. Using real case studies via in-class exercises and assignments, students will have the opportunity for practical application of concepts.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Cost
$516.18 - $554.93 See individual course offerings below for actual costs.
Course offerings
Winter 2023
Below are two offerings of OPMT 1106 for the Winter 2023 term.
CRN 88292
Duration
Sat Jan 07 - Sat Mar 25 (12 weeks)
- 12 weeks
- CRN 88292
- $554.93
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Jan 07 - Mar 25 | Sat | 11:00 - 14:00 | Burnaby SE06 Rm. 208 |
Instructor
Sandra Amador
Course outline
Cost
$554.93
Status
In Progress
This course offering is in progress. Please check back next term or subscribe to receive email updates.
CRN 11999
Duration
Tue Jan 10 - Tue Mar 28 (12 weeks)
- 12 weeks
- CRN 11999
- $516.18
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Jan 10 - Mar 28 | Tue | 18:30 - 21:30 | Online |
Instructor
David Muncaster
Course outline
Cost
$516.18
Important information
- Internet delivery format.
-
You have registered for a course that will be held entirely online, however this is a synchronous course which requires you to be online on the posted days and times shown on your myBCIT schedule. In this course, you will be using an online teaching tool called the Learning Hub, also known as D2L or Brightspace. The Learning Hub is where your instructor will share information, resources, assignments, deadlines and this is where you will submit your work, and communicate with both your instructor and classmates. Ensure that you are able to log in before your course starts.
Status
In Progress and Full
This course offering is in progress and full. Please check back next term or subscribe to receive email updates.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Define quality for products/services in terms of customer and supplier needs.
- Describe the basic concepts within Quality Management Systems, including the ISO 9000 series standards.
- Engage in the planning and work elements for a typical Quality Management system.
- Differentiate between different inspection types.
- Articulate the four types of quality costs and their trends.
- Explain the principles of Total Quality Management (TQM) and its implementation.
- Competently utilize the various QA tools used to measure, analyze, and improve service and production quality.
Effective as of Spring/Summer 2020
Related Programs
Quality Management Fundamentals (OPMT 1106) is offered as a part of the following programs:
School of Business + Media
- Lean Business Improvement
Statement of Completion Part-time
- Lean Six Sigma Principles
Associate Certificate Part-time
- Operations Management (Facilities Management Option)
Certificate Part-time
- Operations Management (Industrial Engineering Option)
Certificate Part-time
- Operations Management (Management Engineering Option)
Certificate Part-time
- Operations Management (Materials Management Option)
Certificate Part-time
- Quality and Process Management
Certificate Part-time
- Six Sigma Business Improvement
Statement of Completion Part-time
School of Health Sciences
- Food Safety
Associate Certificate Part-time
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Programs and courses are subject to change without notice.