Course details
Quality impacts every aspect of the operations of a company, therefore managing processes and the quality of their outputs is an essential responsibility of any organization that wants to succeed in business and provide true customer satisfaction. This course introduces the basic concepts and tools of quality management systems for manufacturing and service industries. Students learn a general overview of quality management topics and process approach: basic concepts of quality control and quality assurance; quality systems and their impact in an organization to ensure consistency of product and/or service reliability and quality; process definition and control; problem solving; standards for quality management systems; inspection operations; lean tools introduction; and quality costs. Using real case studies via in-class exercises and assignments, students will have the opportunity for practical application of concepts.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Cost
$516.18
Course offerings
Fall 2022
Below is one offering of OPMT 1106 for the Fall 2022 term.
CRN 30819
Duration
Tue Sep 06 - Tue Nov 22 (12 weeks)
- 12 weeks
- CRN 30819
- $516.18
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 06 - Nov 22 | Tue | 18:30 - 21:30 | Online |
Instructor
David Muncaster
Course outline
Cost
$516.18
Important information
- Internet delivery format.
-
Important Information: 1. Internet delivery synchronous course format. This is a synchronous course that will be held entirely online. You will be required to log in to the course each week at a specific time. Please check the registration page for the specific dates and times. 2. Learning formats include: online asynchronous, online synchronous, hybrid/blended, and in-class. Please read the information at this link to understand the differences between learning online versus in a real physical classroom. www.bcit.ca/distance/distance-course-formats/ 3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information. .
Status
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Define quality for products/services in terms of customer and supplier needs.
- Describe the basic concepts within Quality Management Systems, including the ISO 9000 series standards.
- Engage in the planning and work elements for a typical Quality Management system.
- Differentiate between different inspection types.
- Articulate the four types of quality costs and their trends.
- Explain the principles of Total Quality Management (TQM) and its implementation.
- Competently utilize the various QA tools used to measure, analyze, and improve service and production quality.
Effective as of Spring/Summer 2020
Related Programs
Quality Management Fundamentals (OPMT 1106) is offered as a part of the following programs:
School of Business + Media
- Lean Business Improvement
Statement of Completion Part-time
- Lean Six Sigma Principles
Associate Certificate Part-time
- Operations Management (Facilities Management Option)
Certificate Part-time
- Operations Management (Industrial Engineering Option)
Certificate Part-time
- Operations Management (Management Engineering Option)
Certificate Part-time
- Operations Management (Materials Management Option)
Certificate Part-time
- Quality and Process Management
Certificate Part-time
- Six Sigma Business Improvement
Statement of Completion Part-time
School of Health Sciences
- Food Safety
Associate Certificate Part-time
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Programs and courses are subject to change without notice.