- International Fees
International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Course Overview
Quality impacts every aspect of the operations of a company, therefore managing processes and the quality of their outputs is an essential responsibility of any organization that wants to succeed in business and provide true customer satisfaction. This course introduces the basic concepts and tools of quality management systems for manufacturing and service industries. Students learn a general overview of quality management topics and process approach: basic concepts of quality control and quality assurance; quality systems and their impact in an organization to ensure consistency of product and/or service reliability and quality; process definition and control; problem solving; standards for quality management systems; inspection operations; lean tools introduction; and quality costs. Using real case studies via in-class exercises and assignments, students will have the opportunity for practical application of concepts.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Domestic fees
$561.37
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Define quality for products/services in terms of customer and supplier needs.
- Describe the basic concepts within Quality Management Systems, including the ISO 9000 series standards.
- Engage in the planning and work elements for a typical Quality Management system.
- Differentiate between different inspection types.
- Articulate the four types of quality costs and their trends.
- Explain the principles of Total Quality Management (TQM) and its implementation.
- Competently utilize the various QA tools used to measure, analyze, and improve service and production quality.
Effective as of Spring/Summer 2020
Related Programs
Quality Management Fundamentals (OPMT 1106) is offered as a part of the following programs:
- Indicates programs accepting international students.
- Indicates programs eligible for students to apply for Post-graduation Work Permit (PGWP).
School of Business + Media
- Lean Business Improvement
Statement of Completion Part-time
- Lean Six Sigma Principles
Associate Certificate Part-time
- Operations Management (Facilities Management Option)
Certificate Part-time
- Operations Management (Industrial Engineering Option)
Certificate Part-time
- Operations Management (Management Engineering Option)
Certificate Part-time
- Operations Management (Materials Management Option)
Certificate Part-time
- Quality and Process Management
Certificate Part-time
School of Health Sciences
- Food Safety
Associate Certificate Part-time
Course Offerings
Fall 2025
Below is one offering of OPMT 1106 for the Fall 2025 term.
CRN 30819
Dates
Sep 09 - Dec 09 Loading
- CRN 30819
- $561.37 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 09 - Dec 09 | Tue | 18:30 - 21:30 | Online |
Duration
12 weeks
Instructor
Sandra Amador
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- This is a synchronous online course, and you will be expected to be available and online on the posted days and times shown on your registration schedule. It is important you have a stable and consistent internet connection to access course content. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend 7-10 hours per week on your studies or more if it is a condensed course starting Week 1. Important course information will be sent to your myBCIT account prior to your course start date. No class on Tues, Sept 30 and Tues, Nov 11
Status
Programs and courses are subject to change without notice.