Course Overview
Quality impacts every aspect of the operations of a company, therefore managing processes and the quality of their outputs is an essential responsibility of any organization that wants to succeed in business and provide true customer satisfaction. This course introduces the basic concepts and tools of quality management systems for manufacturing and service industries. Students learn a general overview of quality management topics and process approach: basic concepts of quality control and quality assurance; quality systems and their impact in an organization to ensure consistency of product and/or service reliability and quality; process definition and control; problem solving; standards for quality management systems; inspection operations; lean tools introduction; and quality costs. Using real case studies via in-class exercises and assignments, students will have the opportunity for practical application of concepts.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Domestic fees
$616.90 - $616.92 See individual course offerings below for actual costs.
International fees are typically 3.4 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Define quality for products/services in terms of customer and supplier needs.
- Describe the basic concepts within Quality Management Systems, including the ISO 9000 series standards.
- Engage in the planning and work elements for a typical Quality Management system.
- Differentiate between different inspection types.
- Articulate the four types of quality costs and their trends.
- Explain the principles of Total Quality Management (TQM) and its implementation.
- Competently utilize the various QA tools used to measure, analyze, and improve service and production quality.
Effective as of Spring/Summer 2020
Related Programs
Quality Management Fundamentals (OPMT 1106) is offered as a part of the following programs:
- Indicates programs accepting international students.
- Indicates programs eligible for students to apply for Post-graduation Work Permit (PGWP).
School of Business + Media
- Lean Business Improvement
Statement of Completion Part-time
- Lean Six Sigma Principles
Associate Certificate Part-time
- Operations Management (Facilities Management Option)
Certificate Part-time
- Operations Management (Industrial Engineering Option)
Certificate Part-time
- Operations Management (Management Engineering Option)
Certificate Part-time
- Operations Management (Materials Management Option)
Certificate Part-time
- Quality and Process Management
Certificate Part-time
School of Health Sciences
- Food Safety
Associate Certificate Part-time
Course Offerings
Fall 2026
Below are three offerings of OPMT 1106 for the Fall 2026 term.
CRN 52870
Dates
Sep 08 - Nov 24 Loading
- CRN 52870
- $616.92 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 08 - Nov 24 | Tue | 18:00 - 21:00 | Burnaby |
Duration
12 weeks
Instructor
Simon Chiu
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
CRN 52952
Dates
Sep 11 - Nov 27 Loading
- CRN 52952
- $616.92 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 11 - Nov 27 | Fri | 18:00 - 21:00 | Burnaby |
Duration
12 weeks
Instructor
Simon Chiu
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
CRN 30819
Dates
Sep 08 - Nov 24 Loading
- CRN 30819
- $616.90 Domestic fees
Class meeting times
Duration
12 weeks
Instructor
David Muncaster
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- This is a synchronous online course, and you will be expected to be available and online on the posted days and times shown on your registration schedule. It is important you have a stable and consistent internet connection to access course content. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend 7-10 hours per week on your studies or more if it is a condensed course starting Week 1. Important course information will be sent to your myBCIT account prior to your course start date. Please note that both the midterm and the final exam are in person at the Burnaby campus as follows: Midterm , Tues, Oct 13 at 1830 and Final exam Tues, Nov 24 at 1830 No class on Tues, Sept 30 and Tues, Nov 11
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.