Course Overview
Quality impacts every aspect of the operations of a company, therefore managing processes and the quality of their outputs is an essential responsibility of any organization that wants to succeed in business and provide true customer satisfaction. This course introduces the basic concepts and tools of quality management systems for manufacturing and service industries. Students learn a general overview of quality management topics and process approach: basic concepts of quality control and quality assurance; quality systems and their impact in an organization to ensure consistency of product and/or service reliability and quality; process definition and control; problem solving; standards for quality management systems; inspection operations; lean tools introduction; and quality costs. Using real case studies via in-class exercises and assignments, students will have the opportunity for practical application of concepts.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Domestic fees
$561.37 - $704.32 See individual course offerings below for actual costs.
International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Define quality for products/services in terms of customer and supplier needs.
- Describe the basic concepts within Quality Management Systems, including the ISO 9000 series standards.
- Engage in the planning and work elements for a typical Quality Management system.
- Differentiate between different inspection types.
- Articulate the four types of quality costs and their trends.
- Explain the principles of Total Quality Management (TQM) and its implementation.
- Competently utilize the various QA tools used to measure, analyze, and improve service and production quality.
Effective as of Spring/Summer 2020
Related Programs
Quality Management Fundamentals (OPMT 1106) is offered as a part of the following programs:
- Indicates programs accepting international students.
- Indicates programs eligible for students to apply for Post-graduation Work Permit (PGWP).
School of Business + Media
- Lean Business Improvement
Statement of Completion Part-time
- Lean Six Sigma Principles
Associate Certificate Part-time
- Operations Management (Facilities Management Option)
Certificate Part-time
- Operations Management (Industrial Engineering Option)
Certificate Part-time
- Operations Management (Management Engineering Option)
Certificate Part-time
- Operations Management (Materials Management Option)
Certificate Part-time
- Quality and Process Management
Certificate Part-time
School of Health Sciences
- Food Safety
Associate Certificate Part-time
Course Offerings
Spring/Summer 2026
Below are six offerings of OPMT 1106 for the Spring/Summer 2026 term.
CRN 66605
Dates
Apr 06 - Jun 22 Loading
- CRN 66605
- $561.37 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 06 - Jun 22 | N/A | N/A | Online |
Duration
12 weeks
Instructor
Sandra Amador
Course outline
Important information
- Please note that the lecture component for this course is asynchronous, not requiring you to meet every week at a specific time, however, there will be specific timelines for assignments and exams. It is important you have a stable and consistent internet connection to access course content. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend 7-10 hours per week on your studies, or more of it’s a condensed course, starting Week 1. Important course information will be sent to your myBCIT account prior to your course start date.
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
CRN 70594
Dates
Apr 07 - Jun 23 Loading
- CRN 70594
- $704.32 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 07 - Jun 23 | Tue | 18:00 - 21:00 | Burnaby SW01 Rm. 2590 |
Duration
12 weeks
Instructor
Simon Chiu
Course outline
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
CRN 70621
Dates
Apr 07 - Jun 23 Loading
- CRN 70621
- $604.31 Domestic fees
Class meeting times
Duration
12 weeks
Instructor
Lubna Shawwa
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- *** Please note both the midterm and the final exams will be held in person at the Burnaby campus as follows: Midterm Tuesday, May 19 at 1800 and the Final exam will be on Tuesday June 23rd at 1800. Exams must be written on these scheduled dates and times without exception. Please note that the lecture component for this course is asynchronous, not requiring you to meet every week at a specific time, however, there will be specific timelines for assignments and exams. It is important you have a stable and consistent internet connection to access course content. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend 7-10 hours per week on your studies, or more of it’s a condensed course, starting Week 1. Important course information will be sent to your myBCIT account prior to your course start date.
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
CRN 70628
Dates
Apr 07 - Jun 23 Loading
- CRN 70628
- $704.32 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 07 - Jun 23 | Tue | 18:30 - 21:30 | Burnaby NE01 Rm. 403 |
Duration
12 weeks
Instructor
David Pepin
Course outline
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
CRN 70665
Dates
Apr 07 - Jun 26 Loading
- CRN 70665
- $604.31 Domestic fees
Class meeting times
Duration
12 weeks
Instructor
Sandra Amador
Course outline
Important information
- ** Both the midterm and the final exams will be in person on campus as follows: Midterm: Friday, 15 May 1800-2000 and Final: Friday, 26 June 1800-2000 Please note that the lecture component for this course is asynchronous, not requiring you to meet every week at a specific time, however, there will be specific timelines for assignments and exams. It is important you have a stable and consistent internet connection to access course content. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend 7-10 hours per week on your studies, or more of it’s a condensed course, starting Week 1. Important course information will be sent to your myBCIT account prior to your course start date.
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
CRN 70636
Dates
Apr 10 - Jun 26 Loading
- CRN 70636
- $704.32 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 10 - Jun 26 | Fri | 18:00 - 21:00 | Burnaby NE01 Rm. 403 |
Duration
12 weeks
Instructor
Simon Chiu
Course outline
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.