British Columbia Institute of


OCHS 3620 - Disability Case Management

Occupational Health and Safety Part-time Studies Course

School of Health Sciences

Course Details

Focuses on return to work options and opportunities for workers who have suffered injuries. Introduces the integrated case management team concept. Although often considered a cost reduction tool, demonstrates how the integrated team approach can be designed to ensure the dignity and well-being of the injured worker. Module topics include an overview of injury management, rehabilitation and return to work, legislation policies and ethics, collective agreement considerations, basics of assessment and treatment, negotiation skills, case studies, and development of a practical injury management plan for the workplace.


OCHS 1000 and (OCHS 1100 or OCHS 2100) or approval from department.





Fall 2019

Below are two offerings of this course for the Fall 2019 term.

CRN 32917

Tue Sep 03 - Fri Nov 22 12 Weeks

Class Meeting Times

Dates Days Times Locations
Sep 03 - Nov 22 Distance



Course Outline




  1. Guided learning format.
  2. This is an *** ONLINE *** Distance Education course. Internet access is required. To be successful, plan to spend 8-12 hours per week on your studies, starting Week 1. Tutor support is available by e-mail (or by phone, if pre-arranged). Upon registration, expect to receive a confirmation e-mail entitled “OCHS 3620 - Fall Term - Course Information from BCIT”. Ensure you have an active e-mail address on file with BCIT so you don't miss this important e-mail. COURSE MATERIAL / BOOKSTORE: The above price is for tuition only. The purchase of a required Textbook ("Disability Management"; Dyck) is additional. Place your order with the BCIT Bookstore online at or by phone at 604-432-8379 / 1-877-333-8379 (option 3) - on or after July 22. ACCESS: Available the morning of September 3 (first day of the term). Login via The Learning Hub at: SPONSORED STUDENTS: Information is available on the BCIT website. For course registration: For course materials: It is recommended that a “Proposed Program” (outlining the entire OH&S 45-credit Certificate) be requested by contacting the Program Head, Dave Wood at 604-432-8220 / 1-800-663-6542, ext. 8220 or This “Proposed Program” will assist both sponsor and sponsored student with overall course planning and costs. Contact with the Program Head should be made at least 4 weeks prior to term start. IMPORTANT: Late registration will NOT be accepted (registration closes the day before the term starts - subject to availability). This course will be offered again in the Winter 2020 Term (January-March). Registration will open Wednesday, October 23 -- online or by phone (604-434-1610 / 1-866-434-1610, option 2).
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

CRN 33578

Tue Sep 03 - Fri Nov 22 12 Weeks

Class Meeting Times

Dates Days Times Locations
Sep 03 - Nov 22 Distance


Lesley Maisey

Course Outline




  1. Available for re-registration (course extension) only.
  2. RE-REGISTER in this section ONLY if you were registered in the previous Spring Term, and did not complete all course requirements. This is a one-time option to extend for another 12-week term at a reduced tuition fee. Course work submitted in the Spring Term will be retained; you are ONLY required to submit outstanding course work. Tutor support is available by e-mail (or by phone, if pre-arranged). Upon Re-Registration, expect to receive a confirmation e-mail entitled “OCHS 3620 - Fall Term - Course Information from BCIT”. NO additional print course materials are required from the BCIT Bookstore. The Student Handbook + Request To Write Exam forms will be available online prior to the Fall Term at: Your initial course from the Spring Term will remain open for VIEWING for several years. HOWEVER, access to your Re-Registration course in the Fall Term will be available on September 3. You will need to access the Fall Term of the course in order to submit any outstanding assignments and/or write any outstanding online exams. Login via The Learning Hub at: NOTE: If you previously completed all course requirements and failed the course - DO NOT RE-REGISTER. You must register in the Distance Learning course again at full tuition.
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

Learning Outcomes

Upon successful completion, the student will be able to:

  • Define disability case management.
  • Discuss the need for disability case management in today's workplace.
  • Explain the importance of early intervention.
  • Identify key components of a successful disability case management program.
  • Identify key players in a comprehensive disability case management program.
  • Describe benefits available to workers with non-occupational illness or injury.
  • Discuss the key components of workers' compensation claims, including the types of benefits available.
  • Discuss the importance of the duty to accommodate and have an understanding of human rights legislation.
  • Recognize and discuss the steps in the vocational rehabilitation process.
  • Knowledgeably discuss the merits of a customized program.
  • Name the key components of a system assessment.
  • Evaluate an organization's current strengths, weaknesses, potential resources , and challenges.
  • Identify those individuals who should be involved in program design and implementation.
  • Describe the steps involved in defining a vision and program mission statement.
  • Explain the value of a disability management policies and procedures manual.
  • Define the key steps in coordinating a case.
  • Explain the role of a case coordinator in coordinating a multidisciplinary team.
  • Name a successful case coordinator's key skills and knowledge areas.
  • Explain the importance of organized file maintenance and data collection.
  • Describe the importance of confidentiality and professional ethics.
  • Explain the difference between an impairment and a disability.
  • Describe the scenarios or cases that would most benefit from intervention.
  • Describe ways within your organization to quickly identify those workers requiring intervention.
  • Make effective initial contact and provide key information to potential program candidates.
  • List the key points of advice about performing a case interview.
  • Identify a variety of rehabilitation resources available and compare and contrast these resources.
  • Identify and define three main type of assessment.
  • Define and describe the differences between medical and functional information.
  • Describe how to integrate assessment and treatment outcomes with job demands and transitional work opportunities.
  • Identify return to work strategies.
  • Discuss methods of creating return to work opportunities.
  • Identify issues or barrier to return to work
  • Identify key stakeholders and the skills involved in the return to work process.
  • Draft a detailed return to work plan.
  • Manage the return to work plan in progress and identify challenges or obstacles.
  • Define the scope of labour relations.
  • Set up a joint disability case management committee.
  • Draft effective policies that involve labour relations players such as unions representative.
  • Define the types of absenteeism.
  • Identify causes of absenteeism.
  • Describe ways within your organization to measure absenteeism.
  • Help implement an attendance management program.
  • List and describe all programs directly and indirectly involved in health, safety and wellness.
  • Identify interconnected relationships among the various safety, health, and human resources programs.
  • Outline how data from some programs can help to design programs in other areas to specifically meet the needs of the organization.
  • Recognize the typical reporting and application forms used in the filing of occupational and non-occupational disability claims.
  • Demonstrate the ability to complete these forms.
  • Recognize the importance of effective accident investigation in the claims management process.
  • Outline the levels of appeal in the workers' compensation system and the non-occupational disability insurance system.
  • Access resources regarding expected recovery times for typical illnesses and injuries.
  • Explain how an effective claims management program can be beneficial to the acceptance of a disability management program in the workplace.
  • Discuss the impact of the current trend toward reduction in WCB benefit entitlements on disability management.
  • Explain the 'requirement to re-employ' provisions in workers' compensation laws in Canada.
  • Discuss how economic factors impact disability management programs.
  • Discuss the implications of an increasingly skilled but aging workforce on the marketing of disability management.
  • Explain how an increasing level of medical awareness in the workforce can contribute to the success of a disability management program.

Effective as of Fall 2003

Related Programs

OCHS 3620 is offered as a part of the following programs:

School of Health Sciences

  1. Occupational Health and Safety
    Part-time/Distance & Online Learning   Certificate


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