Disability Case Management OCHS 3620

Upon successful completion, the student will be able to:

• Define disability case management.
• Discuss the need for disability case management in today's workplace.
• Explain the importance of early intervention.
• Identify key components of a successful disability case management program.
• Identify key players in a comprehensive disability case management program.
• Describe benefits available to workers with non-occupational illness or injury.
• Discuss the key components of workers' compensation claims, including the types of benefits available.
• Discuss the importance of the duty to accommodate and have an understanding of human rights legislation.
• Recognize and discuss the steps in the vocational rehabilitation process.
• Knowledgeably discuss the merits of a customized program.
• Name the key components of a system assessment.
• Evaluate an organization's current strengths, weaknesses, potential resources , and challenges.
• Identify those individuals who should be involved in program design and implementation.
• Describe the steps involved in defining a vision and program mission statement.
• Explain the value of a disability management policies and procedures manual.
• Define the key steps in coordinating a case.
• Explain the role of a case coordinator in coordinating a multidisciplinary team.
• Name a successful case coordinator's key skills and knowledge areas.
• Explain the importance of organized file maintenance and data collection.
• Describe the importance of confidentiality and professional ethics.
• Explain the difference between an impairment and a disability.
• Describe the scenarios or cases that would most benefit from intervention.
• Describe ways within your organization to quickly identify those workers requiring intervention.
• Make effective initial contact and provide key information to potential program candidates.
• List the key points of advice about performing a case interview.
• Identify a variety of rehabilitation resources available and compare and contrast these resources.
• Identify and define three main type of assessment.
• Define and describe the differences between medical and functional information.
• Describe how to integrate assessment and treatment outcomes with job demands and transitional work opportunities.
• Identify return to work strategies.
• Discuss methods of creating return to work opportunities.
• Identify issues or barrier to return to work
• Identify key stakeholders and the skills involved in the return to work process.
• Draft a detailed return to work plan.
• Manage the return to work plan in progress and identify challenges or obstacles.
• Define the scope of labour relations.
• Set up a joint disability case management committee.
• Draft effective policies that involve labour relations players such as unions representative.
• Define the types of absenteeism.
• Identify causes of absenteeism.
• Describe ways within your organization to measure absenteeism.
• Help implement an attendance management program.
• List and describe all programs directly and indirectly involved in health, safety and wellness.
• Identify interconnected relationships among the various safety, health, and human resources programs.
• Outline how data from some programs can help to design programs in other areas to specifically meet the needs of the organization.
• Recognize the typical reporting and application forms used in the filing of occupational and non-occupational disability claims.
• Demonstrate the ability to complete these forms.
• Recognize the importance of effective accident investigation in the claims management process.
• Outline the levels of appeal in the workers' compensation system and the non-occupational disability insurance system.
• Access resources regarding expected recovery times for typical illnesses and injuries.
• Explain how an effective claims management program can be beneficial to the acceptance of a disability management program in the workplace.
• Discuss the impact of the current trend toward reduction in WCB benefit entitlements on disability management.
• Explain the 'requirement to re-employ' provisions in workers' compensation laws in Canada.
• Discuss how economic factors impact disability management programs.
• Discuss the implications of an increasingly skilled but aging workforce on the marketing of disability management.
• Explain how an increasing level of medical awareness in the workforce can contribute to the success of a disability management program.

Effective as of Fall 2003