Learning Outcomes

Upon successful completion of the course, the student will be able to:

• Recognize the differences between the unionized and nonunion workplaces and the different relationship management strategies that are appropriate to each.
• Discuss the origins of unionization and the implications unionization has on workplace culture, processes, and roles for employees, unions, and employers.
• Outline the rights, duties, and obligations employers and unions have under the Labour Relations Code.
• Review the preparatory and execution elements of collective bargaining and of processes to break impasse such as strikes, lockouts, mediation, and interest arbitration.
• Explain the primary functions and principles of collective agreements and contract administration.
• Discuss the grievance procedure and process.
• Recognize the principles of progressive discipline and the determination of appropriate discipline.
• Describe the grievance arbitration process, including the preparatory and execution elements.
• Provide examples of when union-management collaboration is appropriate and discuss how such collaboration can best be achieved.
• Recognize the relationship management features of labour relations and the context in which they are exercised.

Effective as of Winter 2006