Course Overview
This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Domestic fees
$542.91
International fees are typically 3.4 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Learning Outcomes
To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.
Upon successful completion of this course the student will be able to:
- Identify common sources/costs of conflict.
- Examine your own response to conflict and your colleagues’ responses to conflict.
- Develop effective communication in conflict situations.
- Describe effective/appropriate responses to the resolution of issues in the workplace.
- Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
- Evaluate the necessity/requirement for third party intervention.
- Developing an environment for prevention.
- Describe/apply appropriate conflict resolution models to a variety of case studies.
- Design a communication/conflict resolution program.
- Relate corporate goals/planning in the union and non-union environment.
- Utilize a risk based approach to identify opportunities for prevention of conflict.
Effective as of Fall 2012
Related Programs
Managing Conflict in the Workplace (BUSA 2905) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Business + Media
- Fire Executive Management
BCIT/Industry Partnership Certificate Part-time
- Leadership
Associate Certificate Part-time
- Leadership
Statement of Completion Part-time
- Management Skills in Communication and Negotiation
Statement of Completion Part-time
- Project Management
Associate Certificate Part-time
Course Offerings
Fall 2026
Below is one offering of BUSA 2905 for the Fall 2026 term.
CRN 37951
Dates
Sep 09 - Nov 25 Loading
- CRN 37951
- $542.91 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 09 - Nov 25 | Wed | 18:00 - 21:00 | Online |
Duration
12 weeks
Instructor
Olga Smeeth
Course outline
Important information
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- ***** Please note that all classes will be held synchronously (live) online each week. You will be expected to be available online during the above posted dates and times. There will be no on campus classes. ***** This is not a self-paced course. Important course information will be sent to you approximately 1 week prior to the course start date. Check your myBCIT email account to access this information. It is important that you have a stable and consistent internet connection to access the course content, a working webcam, and a working microphone. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend between 7 to 10 hours per week on your studies starting Week 1. For further details on technology requirements, please refer to www.bcit.ca/files/business/pdf/bcit-sobm-byod.pdf.
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.