- International Fees
International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Course Overview
This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Domestic fees
$531.98 - $560.26 See individual course offerings below for actual costs.
Learning Outcomes
To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.
Upon successful completion of this course the student will be able to:
- Identify common sources/costs of conflict.
- Examine your own response to conflict and your colleagues’ responses to conflict.
- Develop effective communication in conflict situations.
- Describe effective/appropriate responses to the resolution of issues in the workplace.
- Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
- Evaluate the necessity/requirement for third party intervention.
- Developing an environment for prevention.
- Describe/apply appropriate conflict resolution models to a variety of case studies.
- Design a communication/conflict resolution program.
- Relate corporate goals/planning in the union and non-union environment.
- Utilize a risk based approach to identify opportunities for prevention of conflict.
Effective as of Fall 2012
Related Programs
Managing Conflict in the Workplace (BUSA 2905) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Business + Media
- Fire Executive Management
BCIT/Industry Partnership Certificate Part-time
- Leadership
Associate Certificate Part-time
- Leadership
Statement of Completion Part-time
- Management Skills in Communication and Negotiation
Statement of Completion Part-time
- Project Management
Associate Certificate Part-time
Course Offerings
Fall 2025
Below is one offering of BUSA 2905 for the Fall 2025 term.
CRN 37951
Dates
Sep 10 - Nov 26 Loading
- CRN 37951
- $531.98 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 10 - Nov 26 | Wed | 18:00 - 21:00 | Online |
Duration
12 weeks
Instructor
Olga Smeeth
Course outline
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- ***** Please note that all classes will be held synchronously (live) online each week. You will be expected to be available online during the above posted dates and times. There will be no on campus classes. ***** This is not a self-paced course. Important course information will be sent to you approximately 1 week prior to the course start date. Check your myBCIT email account to access this information. It is important that you have a stable and consistent internet connection to access the course content, a working webcam, and a working microphone. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend between 7 to 10 hours per week on your studies starting Week 1. For further details on technology requirements, please refer to www.bcit.ca/files/business/pdf/bcit-sobm-byod.pdf.
Status
Winter 2026
Below are two offerings of BUSA 2905 for the Winter 2026 term.
CRN 44240
Dates
Jan 05 - Mar 30 Loading
- CRN 44240
- $560.26 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Jan 05 - Mar 30 | Mon | 18:00 - 21:00 | Downtown DTC Rm. 476 |
Duration
12 weeks
Instructor
Heidi Bachert-Burke
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- HYBRID: This course will be offered 50% in person - on campus and 50% synchronously online. ***Please note that the first class will be held on campus*** The instructor will provide class details in the course outline. No Classes on February 16 This course is eligible for students to receive funding through the StrongerBC future skills grant at www.bcit.ca/financial-aid/strongerbc-future-skills-grant/. Students will register for the course themselves and then apply for the StrongerBC future skills grant to cover payment (if eligible). The Winter 2026 StrongerBC future skills grant (FSG) will only be eligible for students continuing their FSG-eligible program that they started in Fall 2025.
Status
CRN 79118
Dates
Jan 06 - Mar 28 Loading
- CRN 79118
- $559.29 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Jan 06 - Mar 28 | N/A | N/A | Online |
Duration
12 weeks
Instructor
Zena Merali
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
- Students must submit e-mail address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. This online course is NOT self-paced. You must have an e-mail address and access to a computer capable of downloading basic documents. You are not required to be online at a specific time of the day; however you are required to submit all assignments on their due dates. Is online learning for you? Please take a look at our FAQ pages www.bcit.ca/distance/faq.shtml and www.bcit.ca/distance/foryou.shtml This course is eligible for students to receive funding through the StrongerBC future skills grant at www.bcit.ca/financial-aid/strongerbc-future-skills-grant/. Students will register for the course themselves and then apply for the StrongerBC future skills grant to cover payment (if eligible). The Winter 2026 StrongerBC future skills grant (FSG) will only be eligible for students continuing their FSG-eligible program that they started in Fall 2025.
Status
Programs and courses are subject to change without notice.