British Columbia Institute of

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OPMT 2176 - Process Improvement for Operations

Operations Management Part-time Studies Course

School of Business + Media

To support you and your education, BCIT is adapting applied learning in formats appropriate to the unfolding global situation. Spring and Summer PTS classes are being delivered in an online format unless you are notified otherwise.

Course Details

​This course is designed to be a bridging course, enabling students to enter the Business Operations Management Program through Advanced Placement or transfer from a different program. This course may also be taken as make up only for course OPMT 2175 Process Improvement for Business Operations Management. In either case, you should consult with the Program Head for the Business Operations Management Program before registering for this course. This course presents to Operations Management students a systematic approach to process and productivity improvement within a continuous process improvement context. An emphasis will be placed on team problem solving approaches and the development of teamwork skills. The student, working in learning teams, will apply various process improvement techniques within the Plan, Do, Check, Act (PDCA) cycle, such as Pareto's Law, activity sampling, process mapping, multiple activity charting, check sheets, histograms, Ishikawa diagrams, critical examination, creativity techniques, cost benefit analysis, multiple-criteria evaluation matrix and implementation strategies Students are expected to work on homework assignments each day and every weekend. Students will need to spend significant homework time with other students in the class, particularly on the Group Project. You will not likely have time for part-time jobs, etc. Students will need a laptop computer for this course.


OPMT 1103 or equivalent



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Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • describe, at a basic level, the principles of total quality management and continuous improvement as an operations strategy.
  • apply systematic problem solving models to improve processes in an industrial setting.
  • identify conditions that indicate opportunities for improvement exists.
  • apply appropriate techniques to gather data.
  • apply analysis and creative techniques to synthesize alternatives.
  • evaluate alternatives and develop feasible solutions.
  • identify strategies to implement, improve and maintain change.
  • present proposals.
  • apply (at a beginning level) appropriate teamwork skills to work within project teams.
  • describe the use of teams in process improvement activities.

Effective as of Spring/Summer 2018


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