Course Overview
This course presents to Operations Management students a systematic approach to process and productivity improvement within a continuous process improvement context. An emphasis will be placed on team problem solving approaches and the development of teamwork skills. The student, working in learning teams, will apply various process improvement techniques within the Plan, Do, Check, Act (PDCA) cycle, such as Pareto's Law, activity sampling, process mapping, multiple activity charting, check sheets, histograms, Ishikawa diagrams, critical examination, creativity techniques, cost benefit analysis, multiple-criteria evaluation matrix and implementation strategies.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
2.5
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion, the student will be able to:
- Describe, at a basic level, the principles of total quality management and continuous improvement as an operations strategy.
- Apply systematic problem solving models to improve processes in an industrial setting.
- Identify conditions that indicate opportunities for improvement exists.
- Apply appropriate techniques to gather data.
- Apply analysis and creative techniques to synthesize alternatives.
- Evaluate alternatives and develop feasible solutions.
- Identify strategies to implement, improve and maintain change.
- Present proposals.
- Apply (at a beginning level) appropriate teamwork skills to work within project teams.
- Describe the use of teams in process improvement activities.
Effective as of Winter 2008
Related Programs
Process Improvement for Operations Management (OPMT 2175) is offered as a part of the following programs:
- Indicates programs accepting international students.
- Indicates programs eligible for students to apply for Post-graduation Work Permit (PGWP).
School of Business + Media
- Operations & Management Engineering
Diploma Full-time
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