British Columbia Institute of

Important Notice: COVID-19 Institute response


COMM 1117 - Introduction to Intercultural Business Communication & Workplace Diversity

Communication Part-time Studies Course

School of Computing and Academic Studies

BCIT is planning for a substantial return to on-campus activity for the fall 2021 term as informed by BC Public Health Officer guidelines. Refer to each course listing for details.

Course Details

This first level course is an introduction to the dynamic forces which influence effective communication in business between people from diverse cultural backgrounds. Participants will acquire cross-cultural knowledge and build intercultural expertise and critical thinking skills through readings, class discussions, exercises, and role-playing. The goal is to learn skills that will help students to be effective in a variety of cultures. The course consists of a one-hour lecture and a two-hour lab each week. The lectures provide the theory and demonstrations; the labs provide opportunities to apply the theory. Students will have some choices in project applications.


English 12 or equivalent (such as COMM 0005).





Fall 2021

Below is one offering of this course for the Fall 2021 term.

CRN 41226

Wed Sep 15 - Wed Dec 01 12 Weeks

Class Meeting Times

Dates Days Times Locations
Sep 15 - Dec 01 Wed 18:00 - 21:00 Online



Course Outline

TBD – see Learning Outcomes in the interim




  1. Internet delivery format.
  2. SYNCHRONOUS ONLINE CLASSES: This is not a self-paced course. You will be expected to be available and online on the posted days and times shown on your registration schedule. Course content, type and quality of assignments, and general standards for this online course are the same as the face-to-face course. On the start date of your class (not before), log into to access your course link.
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

This course offering has been cancelled. Please check back next term or subscribe to receive email updates.


Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Describe the nature of intercultural communication and explain why miscommunication may occur.
  • Define terms such as enculturation, acculturation, ethnocentrism, norms, rules and roles, subcultures, and communication barriers, high and low context cultures.
  • Compare how cultural views of time, relationships, the environment, and sustainability differ.
  • Explain the effect of culture on attitudes toward gender, work, ethics, religious influences, and individualism versus collectivism, power and privilege, and critically examine one's own values in relation to those of other cultures.
  • Explain how business communication in Canada may differ from formats used in other countries.
  • Describe appropriate business and social etiquette in Canada and compare and contrast with a variety of other cultures and one's own.
  • Identify symptoms of culture shock and name several ways to alleviate it.
  • Describe the influence of culture in common negotiation styles preferred by different cultures.
  • Critically evaluate information to determine if it is accurate, relevant, and complete, and to use critical thinking to develop strong arguments.
  • Acknowledge and explore the importance of Indigenous histories, perspectives, and Reconciliation in de-colonizing cultural norms.​

Effective as of Winter 2019

Related Programs

COMM 1117 is offered as a part of the following programs:

School of Business + Media

  1. Business Administration (Global Studies Option)
    Part-time   Diploma
  2. Business Fundamentals
    Full-time   Associate Certificate


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Programs and courses are subject to change without notice.

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English Language Proficiency

BCIT's Part-time Studies English Language Proficiency Standard is English 12 (or equivalency). Students who do not meet this requirement should upgrade their English skills prior to any future registration.

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Registration News

Registration is currently open for the Fall 2021 term.

The sneak preview for the Winter 2022 term starts Fri, Oct 22 at 8:30 am (PDT).

Students may register for Winter 2022 term courses online or by phone starting Wed, Oct 27 at 9:00 am (PDT).

Classroom Locations

Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at on the first day of any course you are registered for.

Part-time Studies Financial Aid

Will you be studying at BCIT part-time? Do you need assistance funding your studies? Find out if you qualify for Part-time Studies financial aid.