British Columbia Institute of


COMM 1117 - Introduction to Intercultural Business Communication & Workplace Diversity

Communication Part-time Studies Course

School of Computing and Academic Studies

Course Details

This first level course is an introduction to the dynamic forces which influence effective communication in business between people from diverse cultural backgrounds. Participants will acquire cross-cultural knowledge and build intercultural expertise and critical thinking skills through readings, class discussions, exercises, and role-playing. The goal is to learn skills that will help students to be effective in a variety of cultures. The course consists of a one-hour lecture and a two-hour lab each week. The lectures provide the theory and demonstrations; the labs provide opportunities to apply the theory. Students will have some choices in project applications.


English 12 or equivalent (such as COMM 0005).




$499.98 - $502.07 See individual course offerings below for actual costs.

Spring/Summer 2019

Below is one offering of this course for the Spring/Summer 2019 term.

CRN 63407

Wed May 01 - Wed Jul 17 12 Weeks

Class Meeting Times

Dates Days Times Locations
May 01 - Jul 17 Wed 18:00 - 21:00 BBY SW03 Rm. 4725


Frances Kirson

Course Outline




  1. *(A)*PREREQUISITE: Students MUST have a minimum grade of 50% (PASS) in English 12 or equivalent (COMM 0005, COMM 0015, etc.). For a complete list of English 12 equivalencies, refer to the Admissions web page at

This course offering is in progress and full. Please check this page for other currently available offerings or subscribe to receive email updates.

In Progress and Full

Fall 2019

Below is one offering of this course for the Fall 2019 term.

CRN 41226

Wed Sep 11 - Wed Nov 27 12 Weeks

Class Meeting Times

Dates Days Times Locations
Sep 11 - Nov 27 Wed 18:00 - 21:00 BBY SW05 Rm. 2825



Course Outline

TBD – see Learning Outcomes in the interim




  1. *(A)*PREREQUISITE: Students MUST have a minimum grade of 50% (PASS) in English 12 or equivalent (COMM 0005, COMM 0015, etc.). For a complete list of English 12 equivalencies, refer to the Admissions web page at

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Describe the nature of intercultural communication and explain why miscommunication may occur.
  • Define terms such as enculturation, acculturation, ethnocentrism, norms, rules and roles, subcultures, and communication barriers, high and low context cultures.
  • Compare how cultural views of time, relationships, the environment, and sustainability differ.
  • Explain the effect of culture on attitudes toward gender, work, ethics, religious influences, and individualism versus collectivism, power and privilege, and critically examine one's own values in relation to those of other cultures.
  • Explain how business communication in Canada may differ from formats used in other countries.
  • Describe appropriate business and social etiquette in Canada and compare and contrast with a variety of other cultures and one's own.
  • Identify symptoms of culture shock and name several ways to alleviate it.
  • Describe the influence of culture in common negotiation styles preferred by different cultures.
  • Critically evaluate information to determine if it is accurate, relevant, and complete, and to use critical thinking to develop strong arguments.
  • Acknowledge and explore the importance of Indigenous histories, perspectives, and Reconciliation in de-colonizing cultural norms.​

Effective as of Winter 2019

Related Programs

COMM 1117 is offered as a part of the following programs:

School of Business

  1. Business Administration (Global Studies Option)
    Part-time   Diploma
  2. Business Fundamentals
    Full-time   Associate Certificate

Books & Supplies

The BCIT bookstore carries textbooks, general reference books, software, and stationery. Please visit for more information.

Spring/Summer 2019

Books for Spring/Summer 2019 offerings of this course are available in the following BCIT online bookstores. Please choose the bookstore appropriate for the offering you are considering.

BCIT Burnaby Bookstore

If you are taking this course, but are not taking it through either Distance Education or Online Learning, nor at the BCIT Downtown Campus (DTC), please purchase books for this course at the BCIT Burnaby Bookstore.

Image not available
Cei Digital: Intercultural Business Communication
Author Chaney
Publisher Ph
Binding Digital Version
ISBN 978-0-13305-804-8
Price $103.95
Choose One

Intercultural Business Communication
Author Chaney
Publisher Pearson
Copyright 2014
Binding Paperback
ISBN 978-0-13297-127-0
Price $180.95
Choose One

Fall 2019

No information on books is currently available for Fall 2019 offerings of this course.


Interested in being notified about future offerings of COMM 1117 - Introduction to Intercultural Business Communication & Workplace Diversity? If so, fill out the information below and we'll notify you by email when courses for each new term are displayed here.

Contact Information

Suggest course days and times

If you are interested in taking this course on-campus (classroom delivery only) and would like to see it offered on specific days and/or at specific times, please indicate your preferences below. Day and time suggestions are not applicable to online courses.

The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). BCIT will use this information to communicate with you regarding relevant BCIT programs, courses and services. This information is only used by authorized BCIT staff. Email communication sent to and from BCIT is routed through the United States of America. If you have any questions about BCIT's collection and use of this information, please contact BCIT’s manager of Information Access and Privacy.

Programs and courses are subject to change without notice.

Find Courses

Payment Changes At BCIT

We've changed the way we accept payments.

Find out more

Course Navigation, Related Links & Tools

Registration News

Registration is now open for the Fall 2019 term.

Classroom Locations

Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at on the first day of any course you are registered for.

Part-time Studies Financial Aid

Will you be studying at BCIT part-time? Do you need assistance funding your studies? Find out if you qualify for Part-time Studies financial aid ›