Learning Outcomes

Upon successful completion of this course, the student will be able to:

• Describe the nature of intercultural communication and explain why miscommunication may occur.
• Define terms such as enculturation, acculturation, ethnocentrism, norms, rules and roles, subcultures, and communication barriers, high and low context cultures.
• Compare how cultural views of time, relationships, the environment, and sustainability differ.
• Explain the effect of culture on attitudes toward gender, work, ethics, religious influences, and individualism versus collectivism, power and privilege, and critically examine one's own values in relation to those of other cultures.
• Explain how business communication in Canada may differ from formats used in other countries.
• Describe appropriate business and social etiquette in Canada and compare and contrast with a variety of other cultures and one's own.
• Identify symptoms of culture shock and name several ways to alleviate it.
• Describe the influence of culture in common negotiation styles preferred by different cultures.
• Critically evaluate information to determine if it is accurate, relevant, and complete, and to use critical thinking to develop strong arguments.
• Acknowledge and explore the importance of Indigenous histories, perspectives, and Reconciliation in de-colonizing cultural norms.​

Effective as of Winter 2019