This course is designed to assist the student to handle common events encountered in health care settings in a responsive and professional manner. Students will learn how to effectively manage stress, diffuse conflict, and negotiate mutually beneficial solutions in interactions with patients and colleagues.
This course isn't currently offered through BCIT Part-time Studies. Please check back next term or subscribe to receive email updates.
Upon successful completion of this course, the student will be able to:
Integrate effective interpersonal communication skills in order to foster rapport and trust.
jApply concept of empathy to create respectful and supportive relations with clients and co-workers.
Perform various types of assertion according to appropriateness and desired result.
Describe the impact of stress and outline factors that generate or increase stress.
Apply appropriate strategies to prevent and reduce distress in both self and others.
Describe stress-related disorders and appropriate treatments and interventions.
Analyze approaches to managing negative feelings in self and clients.
Apply conflict resolution skills.
Demonstrate respect for diversity by interacting with patients from various cultures appropriately and respectfully.
Apply aspects of human development relevant to working with patients.
Describe the range of illness experiences from the clients’ and family members’ perspectives.
Adapt to accommodate needs of dying patients.
Explain common difficulties encountered by those with disabilities and approaches for working with such individuals both sensitively and respectfully.
Manage effectively various types of harassment and discrimination found in the workplace.
Discuss ethical and legal implications for practice as a cardiology technologist.
Effective as of Fall 2011
BHSC 1146 is offered as a part of the following programs:
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