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Student Records Customer Service Standards

Registrar’s office mandate

The Registrar’s Office is dedicated to managing customer information with integrity in a reliable, confidential and courteous manner within the guidelines of BCIT policy. Our customers are future, current and former students, faculty, staff and administrators, government and industry.

Peak periods

Peak periods include mid-December to mid-February, mid-May to late June, and late August to late September.

No Rush Requests will be processed during the peak periods.

Help us serve you better by:

  • Providing all required information on request forms.
  • Keeping personal information up to date.
  • Checking your myBCIT email regularly.
  • Providing your BCIT student number on all correspondence.

Quality service standards

We are dedicated to delivering high quality customer service within an environment of high volume during peak times of the year.

We will:
Excellence Accurately maintain academic records in a timely manner while respecting client confidentiality.
Timelines Meet all dates and deliverables as agreed to.
Communications Contact you regarding your query within one business day in non-peak periods and two business days during peak periods, if we cannot immediately provide you with all the information you need.
Responsiveness

Post grades within two business days of finalization of your grades from the program area.

Process a program approved application for Transfer Credits within two to three weeks.

Produce a Customized Letter within three to five business days.

Produce a Transcript within three to five business days.

Produce a Credential: Flexible Learning within six to eight weeks. Full-time programs within two to three weeks. *Following marks approval by program area*

Accessibility Provide choices of products, services and delivery methods, where possible and applicable.
Commitment Treat you politely and with respect.