Course Overview
Total Quality Management in manufacturing hinges on two aspects - making the company the best it can possibly be in the use of its human resources and striving for world class quality in the products if offers. Topics include: the basic philosophy, values and culture of TQM; total customer orientation; maximizing employee potential for continuous improvement. The course will then survey recent techniques used in striving for world class quality in: research and development, quality of design, customer and supplier relationships, production capability, process control and materials management.
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion of the course, the student will be able to:
- Understand the concepts of Total Quality Management.
- Take a leadership role in the generation of a company's Mission Statement, Quality Policy and Quality Manual.
- Understand and actively promote the roles of Customer Focus, Goal Setting, Measurement and Continuous Improvement as they relate to Total Quality.
- Contrast the philosophies of several Quality movement leaders.
- Understand the fundamental requirements of ISO-related registration.
- Understand the potential impact of Six Sigma and other SPC programs on a company's Quality Assurance activities.
Effective as of Fall 2005
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.