Total Quality Management OPMT 1182

​Upon successful completion of this course, the student will be able to:

• Describe the production system and place the quality system within it
• Understand the influence of quality on competitive advantage
• Understand the key quality management principles
• Understand the role of training in a quality culture
• Apply Cost of Quality principles to assess financial benefit of quality management
• Analyze the planning and work elements for a typical quality management system such as ISO 9001, IATF 16949, AS9100 and HACCP.
• Understand the fundamentals of Quality Auditing
• Construct various control charts and calculate process capability
• Use Kano Analysis and QFD to identify customer requirements and translate them into technical specifications
• Analyze the use of quality tools in the design process such as Failure Mode and Effects Analysis, Design for Manufacture and Testability
• Understand the key elements of a supplier verification system
• Understand current quality approaches such as JIT, Six Sigma, Lean
• Develop a quality plan
• Use the connection between quality and risk to prepare control and improvement plans
• Use project management tools as part of the problem solving process
• Apply problem solving concepts to production problems
• Use a compliment of quality tools to record, analyze and improve process outcomes
• Use process mapping and flow process charting to analyze a production process
• Use check sheets to record production data
• Employ Pareto's concept to improve quality outcomes.
• Use Ishikawa diagrams and brainstorming techniques to solve production and quality problems.
• Use stem and leaf plots to analyze a process​

Effective as of Winter 2026