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Residential Business and Project Management INTR 3170

Residential Interiors Part-time Studies Course

Course details

This course will take the student through the business aspects of a typical residential project. Students will discuss how to establish a client’s program, create budgets for residential projects, communicate design intent, establish project schedules, prepare appropriate documentation, review installation of kitchen and bath cabinets and conduct contract administration on behalf of the client. The course will examine topics pertaining to basic accounting, record keeping, human resource management and how to create an environmentally sustainable practice. Students will be introduced to conflict resolution techniques, customer service principles and standards for ethical conduct.


65% in ALL INTD Certificate Courses and 70% in COMM 1120.





Course offerings

Spring/Summer 2022

Below is one offering of INTR 3170 for the Spring/Summer 2022 term.

CRN 64183


Tue Apr 05 - Tue Jun 21 (12 weeks)

  • 12 weeks
  • CRN 64183
  • $978.82
Class meeting times
Dates Days Times Locations
Apr 05 - Jun 21 Tue 18:00 - 21:00 Burnaby NE01 Rm. 351

Lori Burns

Course outline

Course outline TBD — see Learning Outcomes in the interim.



Important information
  1. If you wish to be placed on the INTD department maintained waitlist for this course, please email with the following information: Your name, student number, course number, and CRN. Waitlist requests are only accepted after 9:30am on registration day.

In Progress

This course offering is in progress. Please check back next term or subscribe to receive email updates.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Demonstrate an understanding of basic accounting, record keeping, and human resource management.
  • Discuss the professional and ethical responsibilities of a kitchen and bath designer as outlined by the NKBA code of conduct.
  • Discuss the responsibilities and roles of a kitchen & bath designer, as well as the other major players of a residential design project.
  • Prepare contract documents using written and graphic presentations to define and communicate the obligations of all parties.
  • Define the 4P’s of a Sustainable Design Business; green planning, processes, product and promotion
  • Generate a set of NKBA business management forms.
  • Apply interview techniques to analyse and create a project program through client survey and interviews.
  • Communicate with a client professionally through oral, written, and visual presentations throughout the various design stages of a residential project.
  • Determine accurate fee structures and establish pricing by evaluating all project components.
  • Discuss methods for conflict resolution to solve problems that may arise during the execution of a project.

Effective as of Winter 2016

Related Programs

Residential Business and Project Management (INTR 3170) is offered as a part of the following programs:

School of Construction and the Environment

  1. Kitchen & Bath Design
    Associate Certificate Part-time
  2. Residential Interiors
    Diploma Part-time


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