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Course details

​Learn the principles and applications for a variety of quality system audits. Students engage in practicing audit skills that apply to real world applications by utilizing the power of small groups to plan, schedule, and report on audit results. Part of working in audit environments is dealing with opposing views or conflict; work to develop techniques for de-escalation and conflict resolution. Individual and group assignments enable applying a range of audit tactics in common use that prepare students for audits by major suppliers, customers, and agencies.


  • No prerequisites are required for this course.





Course offerings

Fall 2023

Below is one offering of OPMT 3345 for the Fall 2023 term.

CRN 47095


Thu Sep 14 - Thu Nov 30 (12 weeks)

  • 12 weeks
  • CRN 47095
  • $478.58
Class meeting times
Dates Days Times Locations
Sep 14 - Nov 30 Thu 18:30 - 21:30 Online

David Muncaster

Course outline




Important information
  1. Internet delivery format.
  2. Important Information: This is a synchronous course online course and you will be expected to be available and online on the posted days and times shown on your registration schedule. It is important you have a stable and consistent internet connection to access course content. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend 7-10 hours per week on your studies, or more of it’s a condensed course, starting Week 1. Important course information will be sent to your myBCIT account prior to your course start date.

In Progress

This course offering is in progress. Please check back next term or subscribe to receive email updates.

Learning Outcomes

Upon successful completion, the student will be able to:

  • Determine the fundamental concepts of quality auditing.
  • Differentiate between the ISO 9001 and other series of quality management systems in auditing.
  • Identify the three basic audit types in internal and external applications.
  • Describe quality planning and methodologies used to determine the key internal and external stakeholders of an organization.
  • Practice conflict resolution, de-escalation, and communication techniques.
  • Control risk through analysis and the use of models.
  • Perform, at a basic level, the planning and work elements for a typical Quality Management audit.

Effective as of Winter 2021

Related Programs

Quality Auditing (OPMT 3345) is offered as a part of the following programs:

School of Business + Media

  1. Quality and Process Management
    Certificate Part-time


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