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Course details

​Learn the principles and applications for a variety of quality system audits. Students engage in practicing audit skills that apply to real world applications by utilizing the power of small groups to plan, schedule, and report on audit results. Part of working in audit environments is dealing with opposing views or conflict; work to develop techniques for de-escalation and conflict resolution. Individual and group assignments enable applying a range of audit tactics in common use that prepare students for audits by major suppliers, customers, and agencies.


  • No prerequisites are required for this course.





Course offerings

Winter 2023

Below is one offering of OPMT 3345 for the Winter 2023 term.

CRN 88322


Thu Jan 12 - Thu Mar 30 (12 weeks)

  • 12 weeks
  • CRN 88322
  • $468.40
Class meeting times
Dates Days Times Locations
Jan 12 - Mar 30 Thu 18:30 - 21:30 Online

David Muncaster

Course outline




Important information
  1. Internet delivery format.
  2. You have registered for a course that will be held entirely online, however this is a synchronous course which requires you to be online on the posted days and times shown on your myBCIT schedule. In this course, you will be using an online teaching tool called the Learning Hub, also known as D2L or Brightspace. The Learning Hub is where your instructor will share information, resources, assignments, deadlines and this is where you will submit your work, and communicate with both your instructor and classmates. Ensure that you are able to log in before your course starts.

In Progress

This course offering is in progress. Please check back next term or subscribe to receive email updates.

Learning Outcomes

Upon successful completion, the student will be able to:

  • Determine the fundamental concepts of quality auditing.
  • Differentiate between the ISO 9001 and other series of quality management systems in auditing.
  • Identify the three basic audit types in internal and external applications.
  • Describe quality planning and methodologies used to determine the key internal and external stakeholders of an organization.
  • Practice conflict resolution, de-escalation, and communication techniques.
  • Control risk through analysis and the use of models.
  • Perform, at a basic level, the planning and work elements for a typical Quality Management audit.

Effective as of Winter 2021

Related Programs

Quality Auditing (OPMT 3345) is offered as a part of the following programs:

School of Business + Media

  1. Quality and Process Management
    Certificate Part-time


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