Course details
This course will prepare you with the basic knowledge needed in medical office administration and procedures, and professional conduct. You will develop skills in appointment scheduling, reception and communication skills, filing, referrals, and pharmacology. There will be information regarding the inventory and supplies used in a medical office. There will be discussions related to patient rights and the allied health professionals. You will be presented with a variety of medical abbreviations and be introduced to using the BC medical directory. We will cover E-Comm (911), non-emergency health advice (811), and (711). There will be information provided about the Regional Health Authorities, First Nations Health Authority, Provincial Health Services Authority, and agencies that operate under those authorities. Through office scenarios, you will apply problem solving, critical thinking, decision making, and conflict resolution skills. Role playing will help you develop the confidence needed for dealing with patient concerns related to the duties of a medical office assistant.
Prerequisite(s)
- 65% in OFFC 1001
Credits
3.0
Cost
$422.55 - $431.82 See individual course offerings below for actual costs.
Course offerings
Spring/Summer 2023
Below is one offering of OFFC 1015 for the Spring/Summer 2023 term.
CRN 66029
Duration
Mon Apr 03 - Mon Jun 26 (11 weeks)
- 11 weeks
- CRN 66029
- $422.55
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 03 - Jun 26 | Mon | 18:00 - 21:15 | Online |
Instructor
Candace Travis
Course outline
Cost
$422.55
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
-
*Permission from the Program Assistant required to register for this course if the prerequisite has not been completed. *Attendance to the first class is mandatory, no late registrations. *No class April 10th & May 22nd *This is not a self-paced course. You will be expected to be available and online on the posted days and times shown on your registration schedule. It is important to have a stable and consistent internet connection to access the Learning Hub. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. *To be successful in this online course, plan to spend 6-8 hours per week on your studies, starting the first week.
Status
In Progress
This course offering is in progress. Please check this page for other currently available offerings, subscribe to receive email updates or contact us with your comments or questions.
Fall 2023
Below is one offering of OFFC 1015 for the Fall 2023 term.
CRN 45366
Duration
Mon Sep 11 - Mon Nov 27 (10 weeks)
- 10 weeks
- CRN 45366
- $431.82
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 11 - Nov 27 | Mon | 18:00 - 21:30 | Online |
Instructor
Candace Travis
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Cost
$431.82
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
-
*Online delivery, this is not a self-paced course. You will be expected to be available and online on the posted days and times shown on your registration schedule. *Permission required to register for this course IF the prerequisite has not been completed. *Contact the Program Head Paul_Sawyer@bcit.ca with your student number. *Attendance to the first class is mandatory, no late registrations. *Computer, Microphone, and Webcam required. *No classes Oct 09 and Nov 13
Status
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Demonstrate effective communication and reception skills.
- Communicate professionally with health-care professionals and patients.
- Schedule appointments efficiently.
- Prioritize work tasks using time management skills.
- Name the major drug classifications and their effects on patients and name commonly used medications.
- Accurately document and maintain medical records.
- Competently prepare and file charts in alphabetical order.
- Incorporate ethical decision making in performing duties.
- Define commonly used abbreviations in the medical field and properly use those abbreviations within patient health records.
- State the steps needed to refer a patient to a specialist.
- Apply critical thinking and problem solving techniques to resolve patient concerns and complaints.
- Describe the roles of the health authorities.
- Describe the role of pharmaceutical representatives in a medical environment.
- State the differences between controlled prescriptions and regular prescriptions.
- Illustrate the importance of maintaining patient confidentiality.
- Describe the procedures for releasing information.
- Describe the community resources and associated medical organizations available to health professionals and patients.
Effective as of Fall 2018
Related Programs
Medical Office Practices (OFFC 1015) is offered as a part of the following programs:
School of Business + Media
- Medical Office Assistant
Associate Certificate Part-time
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Programs and courses are subject to change without notice.