Course details
This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Cost
$514.22 - $514.38 See individual course offerings below for actual costs.
Course offerings
Winter 2023
Below are two offerings of BUSA 2905 for the Winter 2023 term.
CRN 79118
Duration
Wed Jan 04 - Sat Mar 25 (12 weeks)
- 12 weeks
- CRN 79118
- $514.22
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Jan 04 - Mar 25 | N/A | N/A | Online |
Instructor
Zena Merali
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Cost
$514.22
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
-
Students must submit e-mail address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. This online course is NOT self-paced. You must have an e-mail address and access to a computer capable of downloading basic documents. You are not required to be online at a specific time of the day; however you are required to submit all assignments on their due dates. Is online learning for you? Please take a look at our FAQ pages www.bcit.ca/distance/faq.shtml and www.bcit.ca/distance/foryou.shtml
Status
CRN 44240
Duration
Thu Jan 05 - Thu Mar 23 (12 weeks)
- 12 weeks
- CRN 44240
- $514.38
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Jan 05 - Mar 23 | Thu | 18:00 - 21:00 | Downtown DTC Rm. 686 |
Instructor
Heidi Bachert-Burke
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Cost
$514.38
Important information
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
Status
Learning Outcomes
To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.
Upon successful completion of this course the student will be able to:
- Identify common sources/costs of conflict.
- Examine your own response to conflict and your colleagues’ responses to conflict.
- Develop effective communication in conflict situations.
- Describe effective/appropriate responses to the resolution of issues in the workplace.
- Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
- Evaluate the necessity/requirement for third party intervention.
- Developing an environment for prevention.
- Describe/apply appropriate conflict resolution models to a variety of case studies.
- Design a communication/conflict resolution program.
- Relate corporate goals/planning in the union and non-union environment.
- Utilize a risk based approach to identify opportunities for prevention of conflict.
Effective as of Fall 2012
Related Programs
Managing Conflict in the Workplace (BUSA 2905) is offered as a part of the following programs:
School of Business + Media
- Advanced Human Resource Management
Certificate Part-time
- Fire Executive Management
BCIT/Industry Partnership Certificate Part-time
- Leadership
Associate Certificate Part-time
- Leadership
Statement of Completion Part-time
- Management Skills in Communication and Negotiation
Statement of Completion Part-time
- Project Management
Associate Certificate Part-time
School of Health Sciences
- Advanced Safety Management
Certificate Part-time
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Programs and courses are subject to change without notice.