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Managing Conflict in the Workplace BUSA 2905

Business Administration Course

Course details

This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.


  • No prerequisites are required for this course.





Course offerings

Fall 2023

Below is one offering of BUSA 2905 for the Fall 2023 term.

CRN 37951


Tue Sep 12 - Sat Dec 02 (12 weeks)

  • 12 weeks
  • CRN 37951
  • $499.07
Class meeting times
Dates Days Times Locations
Sep 12 - Dec 02 N/A N/A Online

Zena Merali

Course outline




Important information
  1. Internet delivery format.
  2. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
  3. Students must submit e-mail address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. This online course is NOT self-paced. You must have an e-mail address and access to a computer capable of downloading basic documents. You are not required to be online at a specific time of the day; however you are required to submit all assignments on their due dates.

In Progress and Full

This course offering is in progress and full. Please check back next term or subscribe to receive email updates.

Learning Outcomes

To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.

Upon successful completion of this course the student will be able to:

  • Identify common sources/costs of conflict.
  • Examine your own response to conflict and your colleagues’ responses to conflict.
  • Develop effective communication in conflict situations.
  • Describe effective/appropriate responses to the resolution of issues in the workplace.
  • Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
  • Evaluate the necessity/requirement for third party intervention.
  • Developing an environment for prevention.
  • Describe/apply appropriate conflict resolution models to a variety of case studies.
  • Design a communication/conflict resolution program.
  • Relate corporate goals/planning in the union and non-union environment.
  • Utilize a risk based approach to identify opportunities for prevention of conflict.

Effective as of Fall 2012

Related Programs

Managing Conflict in the Workplace (BUSA 2905) is offered as a part of the following programs:

School of Business + Media

  1. Advanced Human Resource Management
    Certificate Part-time
  2. Fire Executive Management
    BCIT/Industry Partnership Certificate Part-time
  3. Leadership
    Associate Certificate Part-time
  4. Leadership
    Statement of Completion Part-time
  5. Management Skills in Communication and Negotiation
    Statement of Completion Part-time
  6. Project Management
    Associate Certificate Part-time

School of Health Sciences

  1. Advanced Safety Management
    Certificate Part-time


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