Course Overview
This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
Domestic fees
$531.54
International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Learning Outcomes
To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.
Upon successful completion of this course the student will be able to:
- Identify common sources/costs of conflict.
- Examine your own response to conflict and your colleagues’ responses to conflict.
- Develop effective communication in conflict situations.
- Describe effective/appropriate responses to the resolution of issues in the workplace.
- Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
- Evaluate the necessity/requirement for third party intervention.
- Developing an environment for prevention.
- Describe/apply appropriate conflict resolution models to a variety of case studies.
- Design a communication/conflict resolution program.
- Relate corporate goals/planning in the union and non-union environment.
- Utilize a risk based approach to identify opportunities for prevention of conflict.
Effective as of Fall 2012
Related Programs
Managing Conflict in the Workplace (BUSA 2905) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Business + Media
- Fire Executive Management
BCIT/Industry Partnership Certificate Part-time
- Leadership
Associate Certificate Part-time
- Leadership
Statement of Completion Part-time
- Management Skills in Communication and Negotiation
Statement of Completion Part-time
- Project Management
Associate Certificate Part-time
Course Offerings
Spring/Summer 2026
Below is one offering of BUSA 2905 for the Spring/Summer 2026 term.
CRN 57682
Dates
Apr 21 - Jul 11 Loading
- CRN 57682
- $531.54 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 21 - Jul 11 | N/A | N/A | Online |
Duration
12 weeks
Instructor
Iren Heder
Course outline
Important information
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- Students must submit email address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. Frequent contributions to asynchronous (not real time) online discussions is required to achieve a passing final grade.
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.