Course Overview
Operations management may be defined as the design, operation and improvement of the systems that create the firm's products or services. Demand for quality, time-based competition and international production has demonstrated the importance of operations management to the survival of the firm. This course will develop an appreciation for the nature and role of operations in a firm, and the strategic importance of operations to provide a competitive advantage in the marketplace. More specifically, the course will examine operations strategy; quality management; product and service design; process and facilities planning, analysis and reengineering; human resources in operations management; materials management, lean and Theory of Constraints strategies, and supply chain management.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
4.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion of the course, the student will be able to:
Introduction
- Define operations management and the role of the operations manager.
- Identify operations strategies in a global environment.
- Define productivity and productivity measurement.
- Distinguish between manufacturing strategies and service strategies in operations.
- Compare and contrast service and manufacturing operations in the areas of output, customer contact, labour content, inputs and outputs, and productivity measurement.
Design of Operations
- Describe the goods and service design process and identify process choices .
- Explain the importance of job design and identify the advantages and disadvantages of specialization, automation, job enlargement, job enrichment, and teams.
- Differentiate various process strategies and their application.
- Relate layout strategies to process strategies.
- Describe a problem solving strategy and process improvement tools and techniques to improve operations.
Quality
- Describe a problem solving strategy and process improvement tools and techniques to improve operations.
- Explain the philosophy of total quality management.
- Describe the dimensions and costs of quality.
Operating Productive Systems
- Apply project management strategies to plan and schedule a project.
- Describe forecasting and inventory control techniques to manage materials.
- Describe lean techniques as applied to industry.
- Describe Theory of Constraints strategies to optimize and synchronize operations.
- Explain the elements and issues in the supply-chain management.
Effective as of Fall 2007
Related Programs
Introduction to Operations Management (OPMT 1103) is offered as a part of the following programs:
- Indicates programs accepting international students.
- Indicates programs eligible for students to apply for Post-graduation Work Permit (PGWP).
School of Business + Media
- Business Information Technology Management
Diploma Full-time
- Global Supply Chain Management
Diploma Full-time
- Operations & Management Engineering
Diploma Full-time
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