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Healthcare Communication CLRK 1015

Healthcare Unit Clerk Course

International Fees

International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.

Course details

​Unit Clerks require excellent communication skills as their role requires them to interact with the public at various levels as well as with colleagues and other members of the healthcare team. Therefore, this course introduces professional healthcare communication skills customized to meet those objectives. Students will learn tone in written and oral communication and use language correctly when interacting with patients and families, external partners and the healthcare team: physicians, nurses, technologists, and other hospital staff. The course covers communication required for work specific tasks and addresses collaboration when working with team members. Conflict resolution is introduced along with techniques to contribute positively and in cooperation with work teams as well as patients. Students will learn how to demonstrate accountability and responsibility when working as sole charge and in groups. Intercultural sensitivity and awareness are introduced via case studies and class discussions. Communication skills to be covered in this course will include persuasion and argumentation. Students will deepen their skills in critical analysis and logical reasoning and write a research report and present their findings.


  • No prerequisites are required for this course.



Domestic fees


Course offerings

Spring/Summer 2024

Below is one offering of CLRK 1015 for the Spring/Summer 2024 term.

CRN 68763


Wed Apr 03 - Wed Jun 19 (12 weeks)

  • 12 weeks
  • CRN 68763
  • Domestic fees $437.37
    International fees are typically three times the amount of domestic fees.
Class meeting times
Dates Days Times Locations
Apr 03 - Jun 19 Wed 18:00 - 21:00 Online

Rachael Hunter

Course outline


Domestic fees


Important information
  1. Internet delivery format.
  2. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
  3. International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.
  4. This course is delivered synchronously online. Attendance to the first class is mandatory, no late registrations. This is not a self-paced course as you will be expected to be available and online on the posted days and times shown on your registration schedule. It is important to have a stable and consistent internet connection to access course content. Computer, microphone, and webcam required. Contact Paul Sawyer, Program Head with any questions:

In Progress

This course offering is in progress. Please check back next term or subscribe to receive email updates.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Define professional healthcare communication.
  • Appreciate the communication skills required as Unit Clerk staff.
  • Use clear and correct language when communicating in healthcare.
  • Demonstrate appropriate tone in oral and written communication.
  • Be aware of non-verbal communication.
  • Adapt communication to a variety of audiences in the profession, including team members and patients.
  • Articulate clear core principles of intercultural communication theory.
  • Identify communication skills that optimize success in working with teams.
  • Know techniques for conflict resolution that contribute to positive outcomes.
  • Know the difference between accountability and responsibility.
  • Plan, write, and edit a variety of health messages such as letters, emails, and memos.
  • Use critical analysis, argumentation, and persuasive strategies in response to situations that arise in the health profession and different cultural contexts.
  • Conduct critical analysis in research to write a research report.
  • Deliver an effective oral presentation.​

Effective as of Winter 2023

Related Programs

Healthcare Communication (CLRK 1015) is offered as a part of the following programs:

School of Business + Media

  1. Healthcare Unit Clerk
    Associate Certificate Part-time


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