Unit Clerks require excellent communication skills as their role requires them to interact with the public at various levels as well as with colleagues and other members of the healthcare team. Therefore, this course introduces professional healthcare communication skills customized to meet those objectives. Students will learn tone in written and oral communication and use language correctly when interacting with patients and families, external partners and the healthcare team: physicians, nurses, technologists, and other hospital staff. The course covers communication required for work specific tasks and addresses collaboration when working with team members. Conflict resolution is introduced along with techniques to contribute positively and in cooperation with work teams as well as patients. Students will learn how to demonstrate accountability and responsibility when working as sole charge and in groups. Intercultural sensitivity and awareness are introduced via case studies and class discussions. Communication skills to be covered in this course will include persuasion and argumentation. Students will deepen their skills in critical analysis and logical reasoning and write a research report and present their findings.
- No prerequisites are required for this course.
Below is one offering of CLRK 1015 for the Winter 2023 term.
Wed Jan 11 - Wed Mar 29 (12 weeks)
- 12 weeks
- CRN 90674
Class meeting times
|Jan 11 - Mar 29||Wed||18:30 - 21:30||Online|
- Internet delivery format.
Attendance to the first class is mandatory, no late registrations. Textbook is required for first class. Find it at the BCIT bookstore and on their website: www.bcitbookstore.ca/distance This is not a self-paced course. You will be expected to be available and online on the posted days and times shown on your registration schedule. It is important to have a stable and consistent internet connection to access course content. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend 7-10 hours per week on your studies, starting Week 1. Computer, Microphone, and Webcam required.
This course offering is in progress. Please check back next term or subscribe to receive email updates.
Upon successful completion of this course, the student will be able to:
- Define professional healthcare communication.
- Appreciate the communication skills required as Unit Clerk staff.
- Use clear and correct language when communicating in healthcare.
- Demonstrate appropriate tone in oral and written communication.
- Be aware of non-verbal communication.
- Adapt communication to a variety of audiences in the profession, including team members and patients.
- Articulate clear core principles of intercultural communication theory.
- Identify communication skills that optimize success in working with teams.
- Know techniques for conflict resolution that contribute to positive outcomes.
- Know the difference between accountability and responsibility.
- Plan, write, and edit a variety of health messages such as letters, emails, and memos.
- Use critical analysis, argumentation, and persuasive strategies in response to situations that arise in the health profession and different cultural contexts.
- Conduct critical analysis in research to write a research report.
- Deliver an effective oral presentation.
Effective as of Winter 2023
Healthcare Communication (CLRK 1015) is offered as a part of the following programs:
School of Business + Media
- Healthcare Unit Clerk
Associate Certificate Part-time
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Programs and courses are subject to change without notice.