Skip to main content

Customer Service and Home Warranty BLDC 1010

Building Construction Part-time Studies Course

Course details

​Introduces tools and approaches for creating an effective Customer Service Framework and strategy for residential home builders; includes elements for creating a responsive customer service culture and an understanding of how the home Warranty Insurance program works in BC, what the responsibilities of all parties involved are. Homeowner Orientation and Walk-through procedures will be discussed including homeowner manuals and the creation of performance standards that will guide employees to deliver a successful project that satisfies customer expectations. Customer dissatisfaction and ways to communicate and deal with conflict will be discussed, along with fulfilling homeowner expectations and how to avoid disputes.

Prerequisite(s)

  • No prerequisites are required for this course.

Credits

3.0

Cost

$508.80 - $519.05 See individual course offerings below for actual costs.

Course offerings

Spring/Summer 2022

Below is one offering of BLDC 1010 for the Spring/Summer 2022 term.

CRN 67200

Duration

Fri Apr 08 - Fri Jul 08 (12 weeks)

  • 12 weeks
  • CRN 67200
  • $508.80
Class meeting times
Dates Days Times Locations
Apr 08 - Jul 08 Fri 09:00 - 12:00 Online
Instructor

Pilar Bonilla

Course outline

View

Cost

$508.80

Important information
  1. Internet delivery format.
  2. There will be no class April 15 and July 1 statutory holidays. ***This is not a self-paced course. There will be specific time lines for assignments and exams.*** A computer with speakers is required for this course. You must also have an e-mail address and access to a computer capable of downloading basic documents. Students will participate in weekly "Virtual Classroom" sessions, scheduled 9:00am - 12:00pm PST every Friday for the 12 weeks of the course.
Status

In Progress and Full

This course offering is in progress and full. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

Fall 2022

Below are two offerings of BLDC 1010 for the Fall 2022 term.

CRN 47272

Duration

Wed Sep 07 - Wed Nov 23 (12 weeks)

  • 12 weeks
  • CRN 47272
  • $519.05
Class meeting times
Dates Days Times Locations
Sep 07 - Nov 23 Wed 17:30 - 20:30 Online
Instructor

TBD

Course outline

Course outline TBD — see Learning Outcomes in the interim.

Cost

$519.05

Important information
  1. Internet delivery format.
  2. ***This is not a self-paced course. There will be specific time lines for assignments and exams.*** A computer with speakers is required for this course. You must also have an e-mail address and access to a computer capable of downloading basic documents. Students will participate in weekly "Virtual Classroom" sessions, per the above class schedule. Important course information will be sent to registered students closer to course start date. Make sure your email address on your student account is correct and up to date.
Status

Full

This course offering is full. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

CRN 48351

Duration

Fri Sep 09 - Fri Dec 09 (12 weeks)

  • 12 weeks
  • CRN 48351
  • $519.05
Class meeting times
Dates Days Times Locations
Sep 09 - Dec 09 Fri 09:00 - 12:00 Online
Instructor

TBD

Course outline

Course outline TBD — see Learning Outcomes in the interim.

Cost

$519.05

Important information
  1. Internet delivery format.
  2. There will be no class September 30th and November 11 statutory holidays. ***This is not a self-paced course. There will be specific time lines for assignments and exams.*** A computer with speakers is required for this course. You must also have an e-mail address and access to a computer capable of downloading basic documents. Students will participate in weekly "Virtual Classroom" sessions, per the above class schedule.
Status

Full

This course offering is full. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Develop customer service framework and customer service culture for a residential construction company
  • Explain techniques for managing customer expectations
  • Demonstrate good communication skills for customer management
  • Identify the homeowner Protection Act requirements for Home Warranty
  • Setup a management of Home Warranty Insurance program
  • Describe Orientation, Walk-Through Inspection, and Turn-Over procedures
  • Differentiate dispute resolution techniques
  • Describe the elements of Performance Standards and Quality Assurance programs for residential construction
  • Develop Homeowner and Maintenance Manuals
  • Setup an after turn-over customer service program

Effective as of Winter 2020

Related Programs

Customer Service and Home Warranty (BLDC 1010) is offered as a part of the following programs:

School of Construction and the Environment

  1. Architectural and Building Technology
    Certificate Part-time

Contact Us

If you have a question or comment about this course, please complete and submit the form below.

  • Privacy Notice: The information you provide will be used to respond to your request for BCIT program information and is collected under Section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). For more information about BCIT’s privacy practices contact: Associate Director, Privacy, Information Access & Policy Management, British Columbia Institute of Technology, 3700 Willingdon Ave. Burnaby, BC V5G 3H2, email: privacy@bcit.ca.
  • This field is for validation purposes and should be left unchanged.

Subscribe

Interested in being notified about future offerings of Customer Service and Home Warranty (BLDC 1010)? If so, fill out the information below and we'll notify you by email when courses for each new term are displayed here.

  • Privacy Notice: The information you provide will be used to respond your request for BCIT course information and is collected under Section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). For more information about BCIT’s privacy practices contact: Associate Director, Privacy, Information Access & Policy Management, British Columbia Institute of Technology, 3700 Willingdon Ave. Burnaby, BC V5A 3H2, email: privacy@bcit.ca.