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Customer Service and Home Warranty BLDC 1010

Building Construction Course

International Fees

International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.

Course details

​Introduces tools and approaches for creating an effective Customer Service Framework and strategy for residential home builders; includes elements for creating a responsive customer service culture and an understanding of how the home Warranty Insurance program works in BC, what the responsibilities of all parties involved are. Homeowner Orientation and Walk-through procedures will be discussed including homeowner manuals and the creation of performance standards that will guide employees to deliver a successful project that satisfies customer expectations. Customer dissatisfaction and ways to communicate and deal with conflict will be discussed, along with fulfilling homeowner expectations and how to avoid disputes.

Prerequisite(s)

  • No prerequisites are required for this course.

Credits

3.0

Domestic fees

$542.25

Course offerings

Winter 2024

Below are three offerings of BLDC 1010 for the Winter 2024 term.

CRN 89604

Duration

Tue Jan 09 - Tue Mar 26 (12 weeks)

  • 12 weeks
  • CRN 89604
  • Domestic fees $542.25
    International fees are typically three times the amount of domestic fees.
Class meeting times
Dates Days Times Locations
Jan 09 - Mar 26 Tue 08:00 - 11:00 Online
Instructor

Pilar Bonilla

Course outline

View

Domestic fees

$542.25

Important information
  1. Internet delivery format.
  2. International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.
  3. ***This is not a self-paced course. There will be specific time lines for assignments and exams.*** A computer with speakers is required for this course. You must also have an e-mail address and access to a computer capable of downloading basic documents. Students will participate in weekly "Virtual Classroom" sessions, per the above class schedule. Important course information will be sent to registered students closer to course start date. Make sure your email address on your student account is correct and up to date.
Status

In Progress

This course offering is in progress. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

CRN 88248

Duration

Wed Jan 10 - Wed Mar 27 (12 weeks)

  • 12 weeks
  • CRN 88248
  • Domestic fees $542.25
    International fees are typically three times the amount of domestic fees.
Class meeting times
Dates Days Times Locations
Jan 10 - Mar 27 Wed 17:30 - 20:30 Online
Instructor

Pilar Bonilla

Course outline

View

Domestic fees

$542.25

Important information
  1. Internet delivery format.
  2. International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.
  3. ***This is not a self-paced course. There will be specific time lines for assignments and exams.*** A computer with speakers is required for this course. You must also have an e-mail address and access to a computer capable of downloading basic documents. Students will participate in weekly "Virtual Classroom" sessions, per the above class schedule.
Status

In Progress and Full

This course offering is in progress and full. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

CRN 91802

Duration

Fri Jan 12 - Fri Apr 05 (12 weeks)

  • 12 weeks
  • CRN 91802
  • Domestic fees $542.25
    International fees are typically three times the amount of domestic fees.
Class meeting times
Dates Days Times Locations
Jan 12 - Apr 05 Fri 08:00 - 11:00 Online
Instructor

Pilar Bonilla

Course outline

View

Domestic fees

$542.25

Important information
  1. Internet delivery format.
  2. International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.
  3. ***This is not a self-paced course. There will be specific time lines for assignments and exams.*** A computer with speakers is required for this course. You must also have an e-mail address and access to a computer capable of downloading basic documents. Students will participate in weekly "Virtual Classroom" sessions, per the above class schedule.
Status

In Progress

This course offering is in progress. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

Spring/Summer 2024

Below are two offerings of BLDC 1010 for the Spring/Summer 2024 term.

CRN 67200

Duration

Tue Apr 09 - Tue Jun 25 (12 weeks)

  • 12 weeks
  • CRN 67200
  • Domestic fees $542.25
    International fees are typically three times the amount of domestic fees.
Class meeting times
Dates Days Times Locations
Apr 09 - Jun 25 Tue 08:00 - 11:00 Online
Instructor

TBD

Course outline

Course outline TBD — see Learning Outcomes in the interim.

Domestic fees

$542.25

Important information
  1. Internet delivery format.
  2. International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.
  3. ***This is not a self-paced course. There will be specific time lines for assignments and exams.*** A computer with speakers is required for this course. You must also have an e-mail address and access to a computer capable of downloading basic documents. Students will participate in weekly "Virtual Classroom" sessions, as per the class schedule above.
Status

Full

This course offering is full. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

CRN 67197

Duration

Wed Apr 10 - Wed Jun 26 (12 weeks)

  • 12 weeks
  • CRN 67197
  • Domestic fees $542.25
    International fees are typically three times the amount of domestic fees.
Class meeting times
Dates Days Times Locations
Apr 10 - Jun 26 Wed 17:30 - 20:30 Online
Instructor

TBD

Course outline

Course outline TBD — see Learning Outcomes in the interim.

Domestic fees

$542.25

Important information
  1. Internet delivery format.
  2. International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.
  3. ***This is not a self-paced course. There will be specific time lines for assignments and exams.*** A computer with speakers is required for this course. You must also have an e-mail address and access to a computer capable of downloading basic documents. Students will participate in weekly "Virtual Classroom" sessions, as per the class schedule above.
Status

Full

This course offering is full. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Develop customer service framework and customer service culture for a residential construction company
  • Explain techniques for managing customer expectations
  • Demonstrate good communication skills for customer management
  • Identify the homeowner Protection Act requirements for Home Warranty
  • Setup a management of Home Warranty Insurance program
  • Describe Orientation, Walk-Through Inspection, and Turn-Over procedures
  • Differentiate dispute resolution techniques
  • Describe the elements of Performance Standards and Quality Assurance programs for residential construction
  • Develop Homeowner and Maintenance Manuals
  • Setup an after turn-over customer service program

Effective as of Winter 2020

Related Programs

Customer Service and Home Warranty (BLDC 1010) is offered as a part of the following programs:

School of Construction and the Environment

  1. Architectural and Building Technology
    Certificate Part-time

Contact Us

If you have a question or comment about this course, please complete and submit the form below.

  • Privacy Notice: The information you provide will be used to respond to your request for BCIT program information and is collected under Section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). For more information about BCIT’s privacy practices contact: Associate Director, Privacy, Information Access & Policy Management, British Columbia Institute of Technology, 3700 Willingdon Ave. Burnaby, BC V5G 3H2, email: privacy@bcit.ca.
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  • Privacy Notice: The information you provide will be used to respond your request for BCIT course information and is collected under Section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). For more information about BCIT’s privacy practices contact: Associate Director, Privacy, Information Access & Policy Management, British Columbia Institute of Technology, 3700 Willingdon Ave. Burnaby, BC V5A 3H2, email: privacy@bcit.ca.