Course Overview
This online course introduces participants to staffing, finances, marketing and shop administration associated with the automotive service and repair industry. Potential candidates are: upgrading technicians, career transitioners, service support staff, and those seeking general knowledge for a career in automotive management. Topics discussed, but not limited to are: sales potential, profitability, expense control, working with vendors, understanding staff motivational factors, and we will answer the questions; "where do all the numbers come from and what do they mean?". You should have some general knowledge of the repair industry in order for this course to be meaningful to you. If you are new to the automotive repair industry then consider taking AUTO 2160 before attempting this course as the terminology and concepts used within this course may create an unnecessarily steep learning curve for you.
Prerequisite(s)
- 70% in AUTO 2160
Credits
2.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Identify staffing requirements of service facilities and workplace trends
- Determine necessary equipment and tooling requirements for a service area
- Identify service pricing and marketing strategies
- Explore operating cycles of automotive repair facilities focusing on sales and expenses
- Identify areas of business expense and ways to control it
- Forecast primary level business plan with projected sales revenue, gross and net profitability
- Analyze financial statements and their alignment to automotive business trends
Effective as of Fall 2020
Related Programs
Automotive Service Management (AUTO 3160) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Transportation
- Automotive Service Management Essentials
Microcredential Part-time
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.