Course Overview
This online course introduces participants to customer handling and shop administration within the automotive service and repair industry. Potential candidates are: upgrading technicians, vehicle enthusiasts looking to expand their theoretical knowledge of the auto industry, career transitioners, and those seeking general knowledge for a career in automotive service advising. Topics discussed, but not limited to are: trends in the automotive industry, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
2.0
Domestic fees
$530.57
International fees are typically 3.25 times the domestic tuition. Exact cost will be calculated upon completion of registration.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Explain various automotive service management organizations and structures
- Describe service advising responsibilities and job description / expectations
- Demonstrate customer sales and relation techniques
- Describe various forms and procedures used in service and repair facilities
- Practice customer satisfaction strategies
- Provide written job estimate and quotations for various automotive repair operations
- Showcase ownership maintenance requirements for typical vehicle technologies
Effective as of Fall 2020
Related Programs
Automotive Service Advisor (AUTO 2160) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Transportation
- Automotive Service Management Essentials
Microcredential Part-time
Course Offerings
Spring/Summer 2026
Below is one offering of AUTO 2160 for the Spring/Summer 2026 term.
CRN 67104
Dates
Apr 14 - Apr 29 Loading
- CRN 67104
- $530.57 Domestic fees
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Apr 14 - Apr 29 | Tue, Wed, Thu | 18:00 - 21:00 | Online |
Duration
3 weeks
Instructor
TBD
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Important information
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
- This on-line course shifts learning beyond traditional course content and curriculum structuring to deliver personalized learning paths that continually adjust and guide learners toward academic success. Course learning materials are included within the on-line learning environment. To register, please list an email that you will check often and one that will be used for course primary mode of communication.
Confirmation
Required
To proceed with registration and add this course to the cart, please confirm:
Status
If you have any questions about this course, please contact us.
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.