Course details
This online course introduces participants to customer handling and shop administration within the automotive service and repair industry. Potential candidates are: upgrading technicians, vehicle enthusiasts looking to expand their theoretical knowledge of the auto industry, career transitioners, and those seeking general knowledge for a career in automotive service advising. Topics discussed, but not limited to are: trends in the automotive industry, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
2.0
Cost
$504.81
Course offerings
Fall 2023
Below is one offering of AUTO 2160 for the Fall 2023 term.
CRN 47459
Duration
Tue Sep 19 - Wed Oct 04 (3 weeks)
- 3 weeks
- CRN 47459
- $504.81
Class meeting times
| Dates | Days | Times | Locations |
|---|---|---|---|
| Sep 19 - Oct 04 | Tue, Wed, Thu | 18:00 - 21:00 | Online |
Instructor
Naveen Jit
Course outline
Cost
$504.81
Important information
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
-
Financial Support is available through the StrongerBC future skills grant covering up to $3,500 of eligible costs. Check eligibility and apply for the grant here: www.bcit.ca/financial-aid/strongerbc-future-skills-grant/. *Do not make a payment for the course if using the grant but complete and email the form as instructed from the link above.
Status
In Progress and Full
This course offering is in progress and full. Please check back next term or subscribe to receive email updates.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Explain various automotive service management organizations and structures
- Describe service advising responsibilities and job description / expectations
- Demonstrate customer sales and relation techniques
- Describe various forms and procedures used in service and repair facilities
- Practice customer satisfaction strategies
- Provide written job estimate and quotations for various automotive repair operations
- Showcase ownership maintenance requirements for typical vehicle technologies
Effective as of Fall 2020
Related Programs
Automotive Service Advisor (AUTO 2160) is offered as a part of the following programs:
School of Transportation
- Automotive Service Management Essentials
Microcredential Part-time
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Programs and courses are subject to change without notice.