Skip to main content

Automotive Service Advisor AUTO 2160

Automotive Mechanics Course

International Fees

International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.

Course details

​​This online course introduces participants to customer handling and shop administration within the automotive service and repair industry. Potential candidates are: upgrading technicians, vehicle enthusiasts looking to expand their theoretical knowledge of the auto industry, career transitioners, and those seeking general knowledge for a career in automotive service advising. Topics discussed, but not limited to are: trends in the automotive industry, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.​


  • No prerequisites are required for this course.



Domestic fees


Course offerings

Spring/Summer 2024

Below is one offering of AUTO 2160 for the Spring/Summer 2024 term.

CRN 67104


Tue Apr 09 - Wed Apr 24 (3 weeks)

  • 3 weeks
  • CRN 67104
  • Domestic fees $509.81
    International fees are typically three times the amount of domestic fees.
Class meeting times
Dates Days Times Locations
Apr 09 - Apr 24 Tue, Wed, Thu 18:00 - 21:00 Online


Course outline

Course outline TBD — see Learning Outcomes in the interim.

Domestic fees


Important information
  1. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
  2. International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.
  3. This on-line course shifts learning beyond traditional course content and curriculum structuring to deliver personalized learning paths that continually adjust and guide learners toward academic success. Course learning materials are included within the on-line learning environment. To register, please list an email that you will check often and one that will be used for course primary mode of communication.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Explain various automotive service management organizations and structures
  • Describe service advising responsibilities and job description / expectations
  • Demonstrate customer sales and relation techniques
  • Describe various forms and procedures used in service and repair facilities
  • Practice customer satisfaction strategies
  • Provide written job estimate and quotations for various automotive repair operations
  • Showcase ownership maintenance requirements for typical vehicle technologies

Effective as of Fall 2020

Related Programs

Automotive Service Advisor (AUTO 2160) is offered as a part of the following programs:

School of Transportation

  1. Automotive Service Management Essentials
    Microcredential Part-time


Interested in being notified about future offerings of Automotive Service Advisor (AUTO 2160)? If so, fill out the information below and we'll notify you by email when courses for each new term are displayed here.

  • Privacy Notice: The information you provide will be used to respond your request for BCIT course information and is collected under Section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). For more information about BCIT’s privacy practices contact: Associate Director, Privacy, Information Access & Policy Management, British Columbia Institute of Technology, 3700 Willingdon Ave. Burnaby, BC V5A 3H2, email: