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Automotive Service Advisor AUTO 2160

Automotive Mechanics Part-time Studies Course

Course details

​This online course introduces participants to customer handling and shop administration within the automotive service and repair industry. Potential candidates are: upgrading technicians, vehicle enthusiasts looking to expand their theoretical knowledge of the auto industry, career transitioners, and those seeking general knowledge for a career in automotive service advising. Topics discussed, but not limited to are: trends in the automotive industry, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.

Prerequisite(s)

  • No prerequisites are required for this course.

Credits

2.0

Cost

$528.62

Course offerings

Fall 2022

Below is one offering of AUTO 2160 for the Fall 2022 term.

CRN 47459

Duration

Tue Sep 13 - Thu Oct 06 (4 weeks)

  • 4 weeks
  • CRN 47459
  • $528.62
Class meeting times
Dates Days Times Locations
Sep 13 - Oct 04 Tue, Thu 18:00 - 21:00 Online
Oct 06 Thu 18:00 - 21:00 Burnaby
Instructor

TBD

Course outline

Course outline TBD — see Learning Outcomes in the interim.

Cost

$528.62

Important information
  1. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
  2. This a blended course. All classes will be delivered online except Oct 6th which students have to show service advisor skills at BCIT Burnaby campus.
Status

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Explain various automotive service management organizations and structures
  • Describe service advising responsibilities and job description / expectations
  • Demonstrate customer sales and relation techniques
  • Describe various forms and procedures used in service and repair facilities
  • Practice customer satisfaction strategies
  • Provide written job estimate and quotations for various automotive repair operations
  • Showcase ownership maintenance requirements for typical vehicle technologies

Effective as of Fall 2020

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