Course details
This online course introduces participants to customer handling and shop administration within the automotive service and repair industry. Potential candidates are: upgrading technicians, vehicle enthusiasts looking to expand their theoretical knowledge of the auto industry, career transitioners, and those seeking general knowledge for a career in automotive service advising. Topics discussed, but not limited to are: trends in the automotive industry, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
2.0
Cost
$509.07
Course offerings
Fall 2023
Below is one offering of AUTO 2160 for the Fall 2023 term.
CRN 47459
Duration
Tue Sep 19 - Wed Oct 04 (3 weeks)
- 3 weeks
- CRN 47459
- $509.07
Class meeting times
Dates | Days | Times | Locations |
---|---|---|---|
Sep 19 - Oct 04 | Tue, Wed, Thu | 18:00 - 21:00 | Online |
Instructor
TBD
Course outline
Course outline TBD — see Learning Outcomes in the interim.
Cost
$509.07
Important information
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
-
This is an online course. Class is held in a virtual classroom.
Status
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Explain various automotive service management organizations and structures
- Describe service advising responsibilities and job description / expectations
- Demonstrate customer sales and relation techniques
- Describe various forms and procedures used in service and repair facilities
- Practice customer satisfaction strategies
- Provide written job estimate and quotations for various automotive repair operations
- Showcase ownership maintenance requirements for typical vehicle technologies
Effective as of Fall 2020
Related Programs
Automotive Service Advisor (AUTO 2160) is offered as a part of the following programs:
School of Transportation
- Automotive Service Management Essentials
Microcredential Part-time
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Programs and courses are subject to change without notice.