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Operations Management
OPMT 3240

Quality Management OPMT 3240

Operations Management Course

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Notices

Registration news

Registration is now open for the Spring/Summer 2026 term.

Additional Information

Please check the classroom locations listing on the first day of your course.
Find out if you qualify for financial aid.
BCIT’s English Language Proficiency Standard for Flexible Learning (Part-time Studies) is English 12.
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Course Overview

Covers the key elements of quality management in both manufacturing and service organizations. Topics include meaning of quality, TQM strategy, cost of quality, ISO 9000 and HACCP standards, voice of the customer, design for quality, vendor management systems, quality plans, SPC and control charts.

Prerequisite(s)

No prerequisites are required for this course.

Credits

3.0

Not offered this term: This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.

Learning Outcomes

Upon successful completion of the course, the student will be able to:

Describe the connection between quality management and competitive advantage
Describe market conditions that favour quality management as a key strategy
Analyze the planning and work elements for a typical quality management system.
Apply Cost of Quality principles to assess financial benefit of quality management
Use the connection between quality and risk to prepare control and improvement plans
Describe the use of Voice of the Customer and Voice of the Market tools in gathering customer requirements
Analyze the use of quality tools in the design process
Develop the elements of a Vendor Management System
Develop a quality plan
Construct various control charts and calculate process capability
Analyze the synergy and contrast of Lean, Theory of Constraints and Six Sigma
Describe the uniqueness of service industries and the effects on quality management.
Understand the benefits to an organization for pursuing a quality award.

Effective as of Fall 2016

Related Programs

Quality Management (OPMT 3240) is offered as a part of the following programs:

Indicates programs accepting international students.
Indicates programs eligible for students to apply for Post-graduation Work Permit (PGWP).

School of Business + Media

Operations & Management Engineering
Diploma Full-time

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Privacy Notice: The information you provide will be used to respond to your request for BCIT program information and is collected under Section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). For more information about BCIT’s privacy practices contact: Director, Privacy, Information Access & Policy Management, British Columbia Institute of Technology, 3700 Willingdon Ave. Burnaby, BC V5G 3H2, email: privacy@bcit.ca.

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