Course Overview
Integrating concepts from psychology, sociology, and interpersonal relations, students learn to respectfully address the psychosocial needs of patients and collaborate successfully with other members of the health care team. Empathy and interpersonal communications skills are emphasized; as these provide the basis for crucial employability skills, such as managing stress in both self and patients, reducing the frequency and intensity of conflict, and working effectively and respectfully with specific populations and those from other cultures. Responsible, professional and ethical conduct is underscored. Weekly lectures integrate clinical scenarios, role plays, and class discussions. Active participation and engagement with material is expected. Evaluation of learning is based a range of assignments, examinations, and active participation.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion, the student will be able to:
- Apply concept of empathy to create respectful and supportive relations with patients and co-workers.
- Recognize and adapt communication based on the individual needs and nonverbal communication of patients and colleagues.
- Integrate effective interpersonal communication skills in order to foster rapport and trust.
- Use basic active listening skills to obtain information from patients and/or support persons.
- Identify types of conflict in the workplace and employ appropriate conflict management techniques to maintain a professional work environment.
- Perform various types of assertion according to appropriateness and desired result.
- Develop strategies for giving and receiving feedback that emphasize accountability, respect, and professional growth.
- Develop strategies to work with cultural and developmental differences that impact interactions and treatment in a clinical setting.
- Explain common difficulties encountered by those with disabilities, and approaches for working with such individuals both sensitively and respectfully.
- Demonstrate empathy and sensitivity to the diversity of individuals, including those with head injuries, mental health conditions, substance use, and those who are grieving.
- Explain the impact of stress and factors that generate or increase stress.
- Develop an individualized plan to cope with stress, burnout, grief, and loss in the healthcare environment.
Effective as of Winter 2022
Related Programs
Human Behaviour (ENPY) 1 (BHSC 2239) is offered as a part of the following programs:
School of Health Sciences
- Electroneurophysiology
Diploma Full-time
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