Introduces the concept of Six Sigma and its application. The course covers the Define-Measure-Analyze-Improve-Control ( DMAIC) model and the problem solving approach used to make improvements. Topics include: the history and value of six sigma, project charter, voice of the customer, process characteristics, measurement systems analyses, data types, multi-variable studies, data analysis techniques, nonparametric statistics, failure mode and effects analysis (FMEA), cycle time reduction, variance reduction, kaizen, statistical process control and design for six sigma. This course is designed to help candidates prepare for the CSSBB certification examination of the American Society for Quality.
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