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CORP 0240 - Conflict Resolution

Corporate Training Part-time Studies Course

School of Business

Course Details

We all encounter people we find difficult to deal with. If not properly managed, these situations can escalate into confrontations - personally stressful and seldom productive. There are time-tested approaches, however, which can defuse these situations, increase communication, and shift the focus from conflict to problem solving. Learn to reduce your own stress and improve your results when dealing with those you have difficulty with. This workshop will provide participants the skills and knowledge to allow them to deal effectively with difficult people and situations. The workshop will be extremely interactive and will utilize discussion, group exercises, games, videos and role play to allow participants to personalize these concepts and skills.

Credits

0.0

This course isn't currently offered through BCIT Part-time Studies. Please check back next term or subscribe to receive email updates.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Adapt the process for all types of conflicts
  • Break out parts of the process and use those tools to prevent conflict
  • Use basic communication tools, such as the agreement frame and open questions
  • Use basic anger and stress management techniques

Effective as of Winter 2018

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