British Columbia Institute of

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CORP 0240 - Conflict Resolution

Corporate Training Part-time Studies Course

School of Business

Course Details

We all encounter people we find difficult to deal with. If not properly managed, these situations can escalate into confrontations - personally stressful and seldom productive. There are time-tested approaches, however, which can defuse these situations, increase communication, and shift the focus from conflict to problem solving. Learn to reduce your own stress and improve your results when dealing with those you have difficulty with. This workshop will provide participants the skills and knowledge to allow them to deal effectively with difficult people and situations. The workshop will be extremely interactive and will utilize discussion, group exercises, games, videos and role play to allow participants to personalize these concepts and skills.





Winter 2020

Below is one offering of this course for the Winter 2020 term.

CRN 85681

Feb 19 1 Day

Class Meeting Times

Dates Days Times Locations
Feb 19 Wed 08:30 - 16:00 DTC Rm. 820



Course Outline





  1. Learning Outcomes Upon successful completion of the course, the student will be able to: • Understand what conflict and conflict resolution mean • Understand all six phases of the conflict resolution process • Understand the five main styles of conflict resolution • Be able to adapt the process for all types of conflicts • Be able to break out parts of the process and use those tools to prevent conflict • Be able to use basic communication tools, such as the agreement frame and open questions • Be able to use basic anger and stress management techniques

Programs and courses are subject to change without notice.

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English Language Proficiency

BCIT's Part-time Studies English Language Proficiency Standard is English 12 (or equivalency). Students who do not meet this requirement should upgrade their English skills prior to any future registration.

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Registration is now open for the Winter 2020 term.

Classroom Locations

Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at on the first day of any course you are registered for.

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